Marcus Ross Jr
Lafayette
Summary
Results-driven warehouse professional with hands-on experience in the pick department. Skilled in training and mentoring team members on warehouse procedures, and performance standards. Serving as the current Pick Department Process Guide, monitoring headcount, overseeing operational metrics (TURS, batch progress, dwell performance), and ensuring area readiness for daily operations. Adept at identifying and resolving workflow barriers, providing cross-functional support to optimize staffing, and maintaining efficient and safe work environments. Committed to operational excellence, process improvement, and coaching teams to meet productivity and safety goals.
Overview
4
4
years of professional experience
Work History
Overnight Fulfillment Associate
Amazon Warehouse
Lafayette
05.2023 - Current
- Operated warehouse equipment to pick and fulfill customer orders accurately and on time.
- Trained new team members on warehouse procedures and performance standards.
- Serving as the Pick department Process Guide in the absence of a Process Assistant; job duties including
- Monitoring headcount to help maintain an efficient and accurate workflow.
- Overseeing hourly operational metrics, including TURS, batch picking progress, and dwell performance.
- Ensuring area readiness for daily operations.
- Addressing and resolving workflow barriers in collaboration with AAs, PAs, and AMs.
- Assisted in cross-functional roles to optimize staffing and minimize pick support hours.
Customer Service Representative
Walmart
Lafayette
08.2022 - 05.2023
- Handled cash transactions accurately and efficiently for customer purchases.
- Processed returns and exchanges in accordance with company policies.
- Provided exceptional customer service while greeting customers with a smile and answering their questions courteously.
Education
Associate of General Studies - General Studies
South Louisiana Community College
Lafayette, LA05-2025
Skills
- Identifying and resolving workflow barriers
- Effective communication
- Multi-tasking across various operational priorities
- Active listening
- Data-driven decision-making
- Employee training
Timeline
Overnight Fulfillment Associate
Amazon Warehouse
05.2023 - Current
Customer Service Representative
Walmart
08.2022 - 05.2023
Associate of General Studies - General Studies
South Louisiana Community College