MARGAN HARRELSON
Lake Charles
Summary
A motivated professional with 10 years of guest service experience. I have spent 8 years parenting my son and am now eager to return to pursuing my career. My strong time management skills and interpersonal skills allow me to manage my workload while still providing excellent service to both internal and external customers.
Overview
1
1
Certification
16
16
years of professional experience
Work History
CREW MEMBER/BARISTA
Dunkin Donuts
Lake Charles, LA
03.2025
- Open store and prepare workstation and equipment for daily operations
- Brew, maintain, prepare, and serve fresh coffee following company recipes and quality standards
- Greeted customers and processed orders efficiently using POS system, ensuring accuracy in transactions
- Restocked supplies to ensure seamless service operations to maintain service flow
- Handled cash transactions accurately at point of sale, credit, and mobile transactions; balance registers and ensure cash accuracy
- Maintain cleanliness and sanitation standards
GUEST ROOM ATTENDANT
DoubleTree by Hilton
Lake Charles, LA
01.2023 - 2023
- Cleaned and sanitized rooms efficiently, ensuring high standards of cleanliness
- Inspect rooms for compliance with hotel standards and address any issues promptly
- Manage cleaning schedule effectively to complete assigned rooms in a specific time frame
- Managed inventory of cleaning supplies, ensuring adequate stock levels for housekeeping operations.
- Follow proper safety protocols and use all cleaning chemicals responsibly
Shift Leader
Pizza Hut
Lake Charles, LA
10.2025 - Current
- Supervised team members during shifts to ensure efficient operations and high-quality service.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Trained new employees on food safety procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted daily cash handling procedures, ensuring accuracy in financial transactions.
- Collaborated with management to develop promotional strategies that increased sales performance.
PTO PRESIDENT
East Beauregard Elementary
DeRidder, LA
01.2017 - 01.2021
- Coordinated and executed PTO events, enhancing community engagement and support for students and staff
- Scheduled volunteers and guided new parents, fostering a collaborative environment
- Facilitated PTO meetings, promoting transparency and active participation among members
- Manage communications to the school
- Developed and monitored budget plans for PTO activities
ASSISTANT STORE MANAGER
Stage
Lake Charles, LA
01.2014 - 01.2016
- Managed daily operations of the store, including compliance tracking, scheduling, and visuals.
- Supervised a team of over 10 members to ensure operational efficiency.
- Managed the recruiting and onboarding process for new team members.
- Maintain appropriate inventory levels to ensure consistent merchandise availability
- Provided guest support during escalated situations to resolve conflicts effectively.
- Assisted other store locations to maintain consistent service levels and support.
FOOD RUNNER
Casa Mañana
Lake Charles, LA
01.2013 - 01.2014
- Delivered food orders to guests with speed and precision, enhancing guest satisfaction
- Maintained high sanitation and food safety standards, ensuring compliance and guest safety
- Collaborated with team members to streamline restaurant operations and improve service efficiency
- Handled impromptu requests from customers.
LOAN PROCESSOR
Express Check Advance
Lake Charles, LA
01.2011 - 01.2013
- Maintained all customer accounts.
- Collected, prepared, and submitted documentation for loan packages to facilitate approval
- Followed up with clients on payments due or past due to ensure compliance with repayment schedules
Education
GED -
Lamar Salter Technical College
LeesvilleSkills
- Guest Service
- Visual Merchandising
- Event Planning
- Verbal communication
- Detail Oriented
- Microsoft Office
- Adobe Photoshop
- Team collaboration
- Inventory Management
- Conflict Resolution
- Client relations
- Team collaboration
Certification
Transportation Worker Identification Credential (TWIC Card)
Timeline
Shift Leader
Pizza Hut
10.2025 - Current
CREW MEMBER/BARISTA
Dunkin Donuts
03.2025
GUEST ROOM ATTENDANT
DoubleTree by Hilton
01.2023 - 2023
PTO PRESIDENT
East Beauregard Elementary
01.2017 - 01.2021
ASSISTANT STORE MANAGER
Stage
01.2014 - 01.2016
FOOD RUNNER
Casa Mañana
01.2013 - 01.2014
LOAN PROCESSOR
Express Check Advance
01.2011 - 01.2013
GED -
Lamar Salter Technical College