PENNY SINGLETON
New Orleans
Summary
Resourceful professional with experience in guest services, patient coordination, and senior enrichment programs. Adept at identifying improvement opportunities and delivering exceptional service in fast-paced environments. Skilled in cross-functional collaboration, communication, and care-focused planning.
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
HR Director
Lafon Nursing Facility of the Holy Family
05.2024 - 02.2026
- Oversee all HR operations, including hiring, onboarding, payroll, and employee relations.
- Developed and implemented a complete HR system to track applications, employee records, and healthcare certifications.
- Designed and launched the company’s website to streamline recruitment and communication.
- Ensure compliance with state and federal employment regulations.
- Lead performance management, staff training, and workforce planning initiatives.
Activity Coordinator
Clover Adult Day Care
New Orleans
- Created individualized support plans for seniors based on needs and goals.
- Led small group activities to encourage wellness, mobility, and social connection.
- Worked with diverse populations, including memory care and mobility-challenged individuals.
- Evaluated progress and collaborated with care teams on support strategies.
Life Enrichment Assistant
Laketown Village
Kenner
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Assisted clients with vocational exploration and goal planning.
- Maintained detailed records and case files for support services.
- Applied strong problem-solving skills to deliver solutions in challenging care environments.
Concierge
Laketown Village
Kenner
- Maintained the concierge book and provided guests with up-to-date local information.
- Delivered high-level hospitality and resolved issues with professionalism.
- Supported front desk operations and guided guests through amenities.
Guest Experience Specialist / Night Auditor
Marriott
New Orleans
- Greeted and assisted guests, managed check-ins/outs, and handled room reservations.
- Processed payments, handled complaints, and coordinated with housekeeping.
- Used MARSHA system for reservations and guest records.
Patient Access Representative
West Jefferson Women's Health Clinic (LCMC)
Marrero
- Registered patients using EPIC, verified insurance, and facilitated financial discussions.
- Supported patients with payment arrangements and financial aid.
- Ensured timely notification of admissions to insurers.
Education
Bachelor of Science -
Nicholls State University
Thibodaux, LA 08.2025 - 02.2026
Associates - General Studies – Developmental Psychology
Delgado Community College
New Orleans, LASkills
- Exceptional Communication
- Complaint Resolution & Guest Support
- Patient Registration & Insurance Verification
- Concierge & Reservation Systems (MARSHA, EPIC)
- Individual Support Planning
- Senior Engagement & Activity Planning
- Data Entry & Documentation
- TWIC Card Holder
- Project management
Timeline
Bachelor of Science -
Nicholls State University
08.2025 - 02.2026
HR Director
Lafon Nursing Facility of the Holy Family
05.2024 - 02.2026
Activity Coordinator
Clover Adult Day Care
Life Enrichment Assistant
Laketown Village
Concierge
Laketown Village
Guest Experience Specialist / Night Auditor
Marriott
Patient Access Representative
West Jefferson Women's Health Clinic (LCMC)
Associates - General Studies – Developmental Psychology
Delgado Community College