Maria Simpson
West Monroe
Summary
Acclaimed as the Hotel of the Year in 2022 and recognized among the Top 50 Women of Leadership in Arkansas, this professional leader excels in managing high-performing teams and driving operational excellence. Expertise in strategic planning, resource allocation, and process optimization ensures efficient project execution and organizational success. Renowned for adaptability and fostering collaborative environments, consistently meets and exceeds business objectives. A reliable, goal-focused professional poised to make a significant impact in any organization.
Overview
8
8
years of professional experience
Work History
Dual Property Task Force General Manager
Fairfield Inn & Suites By Marriott & Towne Place Suites
Forrest City, AR
02.2026 - 05.2026
- Led operational strategies to enhance guest satisfaction and service efficiency.
- Streamlined front office operations, improving check-in/check-out processes for optimal guest experience.
- Developed staff training programs, fostering a culture of excellence and continuous improvement.
- Managed inventory and procurement processes, ensuring timely availability of supplies and resources.
- Increase GSS scores by 50%
- Increase revenue by 25%
GENERAL MANAGER
Courtyard by Marriott
Ruston, LA
07.2023 - 11.2025
- Led operational strategy to enhance guest satisfaction and streamline service delivery.
- Increase GSS scores by 40%
- Developed and implemented training programs for staff to improve performance and productivity.
- Oversaw budgeting processes, ensuring financial targets were met while optimizing resource allocation.
- Implemented process improvements that increased efficiency of daily operations and reduced costs significantly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
GENERAL MANAGER
Haywood Tapestry by Hilton
El Dorado, AR
07.2021 - 07.2023
- Developed and implemented strategies to increase sales and profitability
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Led operational strategy to enhance guest satisfaction and streamline service delivery.
- Established and maintained relationships with vendors to negotiate favorable contracts and pricing.
GENERAL MANAGER
Fairfield Inn And Suites Marriott
El Dorado, AR
04.2018 - 07.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
High School Diploma - General Studies
Phoebus High
Hampton, VA05-1998
Skills
- Leadership and team building
- Operations management
- Training and coaching
- Staff management
- Training and development
- Staff training/development
- Employee scheduling
- Administrative skills
- Problem resolution
- Team player
- Team leadership
- Customer relations
- Relationship building
- Staff supervision
- Verbal and written communication
Timeline
Dual Property Task Force General Manager
Fairfield Inn & Suites By Marriott & Towne Place Suites
02.2026 - 05.2026
GENERAL MANAGER
Courtyard by Marriott
07.2023 - 11.2025
GENERAL MANAGER
Haywood Tapestry by Hilton
07.2021 - 07.2023
GENERAL MANAGER
Fairfield Inn And Suites Marriott
04.2018 - 07.2019
High School Diploma - General Studies
Phoebus High