Mariama Mansaray
Harvey
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Cashier
Home Depot
Marrero
10.2025 - Current
- Welcome customer with a smile and great energy to help.
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding displays.
Barista
Starbucks
Harvey
10.2025 - 12.2025
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the workspace and equipment.
- Engaged with customers to provide friendly and efficient service.
- Restocked supplies and ensured inventory levels were sufficient.
- Followed health and safety guidelines to ensure a safe work environment.
Area Supervisor
Ross Stores
Harvey
01.2021 - 06.2022
- Supervised daily operations and ensured compliance with company policies.
- Trained staff on customer service standards and operational procedures.
- Coordinated inventory management and organized merchandise displays effectively.
- Monitored sales floor activities to maintain a safe shopping environment.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Monitored employee performance, providing feedback and coaching as needed.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
Check-in Agent
Aviance Ghana
Accra Ghana
02.2013 - 06.2014
- Greeted passengers and provided check-in assistance at busy airports.
- Managed luggage handling and ensured proper tagging for efficient processing.
- Verified passenger information and confirmed flight details using airline systems.
- Assisted passengers with special needs and offered guidance throughout the process.
- Resolved customer inquiries and addressed concerns in a professional manner.
- Provided wheelchair service for disabled passengers when needed.
- Maintained accurate records of passenger check-ins and departures.
- Greeted customers and provided assistance in completing check-in procedures.
- Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
Education
Fashion Designer - Fashion Design
Rios College Of Fashion
Accra Ghana , Ghana 01.2019 - 12.2019
Freetown Secondary School For Girls
Freetown , Sierra Leone Some College (No Degree) - Foundation In Travel And Tourism
International Travel And Tourism Institute
Accra Ghana , Ghana Skills
- Leadership and team supervision
- Customer service and communication
- Fashion design and conceptualization
- Sewing and garment construction
- Organization and time management
- Social media and brand presentation
- Multitasking and problem-solving
- Transaction processing
- Product knowledge
- Cash management
- Retail operations
- Customer engagement
- Effective communication
- Dependability and reliability
- Work ethic and integrity
Timeline
Cashier
Home Depot
10.2025 - Current
Barista
Starbucks
10.2025 - 12.2025
Area Supervisor
Ross Stores
01.2021 - 06.2022
Fashion Designer - Fashion Design
Rios College Of Fashion
01.2019 - 12.2019
Check-in Agent
Aviance Ghana
02.2013 - 06.2014
Freetown Secondary School For Girls
Some College (No Degree) - Foundation In Travel And Tourism
International Travel And Tourism Institute