Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Keller

Laplace,Louisiana

Summary

Dynamic and detail-oriented Unit Secretary at LCMC Health, skilled in HIPAA compliance and patient chart maintenance. Enhanced workflow efficiency through effective communication and training of new staff. Proven ability to manage incoming calls professionally while ensuring patient data confidentiality, contributing to improved patient satisfaction and streamlined operations.

Overview

35
35
years of professional experience

Work History

Unit Secretary

Lcmc Health
10.1990 - 06.2025
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical records and documentation in compliance with healthcare regulations.
  • Assisted healthcare professionals by providing timely administrative support and information retrieval.
  • Maintained organized filing systems for patient charts and confidential information.
  • Communicated effectively with patients, families, and staff to ensure seamless information flow.
  • Implemented improvements in office procedures to streamline workflow and reduce errors.
  • Facilitated interdepartmental communication to coordinate patient care services effectively.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.

Education

High School Diploma -

Ferriday High School
Ferriday, LA
05.1982

Skills

  • Incoming call management
  • HIPAA compliance
  • Patient chart maintenance
  • Unit secretary training
  • Medical records maintenance
  • Nursing station operations
  • Clinical support
  • Patient data confidentiality
  • Professional telephone etiquette
  • Call light responses

Timeline

Unit Secretary

Lcmc Health
10.1990 - 06.2025

High School Diploma -

Ferriday High School

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Marilyn Keller