Marilyn Scelfo
Baton Rouge
Summary
Results-driven and detail-oriented professional with a strong aptitude for problem-solving, seeking a catastrophe desk adjuster position. Demonstrated expertise in assessing complex claims and delivering effective solutions under pressure. Committed to providing exceptional service while maintaining a thorough understanding of industry regulations and best practices. Eager to leverage analytical skills and industry knowledge to contribute to a dynamic team and support clients during critical times.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Supervising Adjuster
Windward Risk Management
01.2024 - 01.2025
- Administered outstanding claim activities with a focus on maintaining compliance with applicable legal regulations.
- Achieved efficient processing of hurricane Irma claims through diligent review of inspection documentation and effective stakeholder collaboration. Enhanced compliance with policy and state regulations, mitigating potential risks. Improved transparency by delivering timely written communications to insureds, public adjusters, and attorneys. Accelerated claims resolution by executing prompt payments. Strengthened client satisfaction through proactive communication with insureds, contractors, public adjusters, and attorneys.
- Conducted thorough evaluations of insurance claims to determine eligibility and alignment with policy provisions.
- Coordinated with clients to gather necessary documentation, enhancing accuracy and speed of claim processing.
- Conducted thorough reviews of policy language to confirm alignment with regulatory requirements and industry best practices.
Independent Adjuster
Louisiana Insurance Guaranty Association (LIGA)
01.2022 - 01.2024
- Achieved timely resolution of claims payments and unearned premium refunds through diligent research and reconciliation efforts. Elevated customer satisfaction by successfully addressing escalated communications from policyholders. Improved case management efficiency by fostering collaboration among insureds, attorneys, and assigned adjusters. Contributed to operational success through active participation in special projects.
- Conducted thorough reviews of insurance claims documentation to clarify coverage eligibility and evaluate liability factors.
- Facilitated collaboration with policyholders and insurers to secure necessary documentation for policy management.
- Reviewed and analyzed evidence meticulously to confirm authenticity of claims and determine extent of damages.
- Performed detailed assessments to ensure adherence to state regulations and alignment with company policies.
Supervising Adjuster
Florida Peninsula Insurance/Edison Insurance
01.2019 - 01.2021
- Achieved timely resolution of hurricane Irma claims through comprehensive review of inspection documentation and strategic stakeholder collaboration. Drove compliance with policy and state regulations, ensuring accuracy in all processes. Delivered critical communications to insureds, public adjusters, and attorneys, enhancing overall claims experience. Executed prompt and accurate payment processing. Strengthened communication channels with insureds, contractors, public adjusters, and attorneys, facilitating effective claims resolution.
- Conducted thorough evaluations of insurance claims to determine eligibility and alignment with policy provisions.
- Coordinated with clients to gather necessary documentation, enhancing accuracy and speed of claim processing.
- Assessed and clarified policy language to ensure adherence to applicable regulations.
- Engaged with legal teams to address and resolve intricate claim disputes, ensuring compliance and clarity.
Property Desk Adjuster
American Family Insurance Company
01.2018 - 01.2019
- Achieved efficient claims processing for appraisals through meticulous review of inspection documentation and policies. Improved compliance with state laws and regulations by overseeing appraiser assignments. Delivered clear communication of appraisal outcomes to insureds, contractors, public adjusters, and attorneys, keeping all parties well-informed.
- Investigated property claims to verify coverage and eligibility based on specific policy criteria.
- Coordinated efforts with clients and agents to obtain essential documentation required for timely claim processing.
- Collaborated with stakeholders to swiftly resolve complex claim issues, ensuring clarity and understanding throughout the process.
- Clarified complex insurance concepts and coverage details for clients, ensuring effective resolution of concerns and seamless claims assistance.
Property Desk Adjuster
American Family Insurance Company
01.2017
- Achieved effective claims resolution for partial and full coverage denials through thorough review of inspection documents and policy endorsements. Clarified application of state laws and regulations in coverage determinations. Delivered comprehensive denial letters and communicated decisions to insureds, contractors, public adjusters, attorneys, and agents, enhancing understanding of coverage issues.
- Analyzed and processed supplement and deferred payment requests, maintaining compliance with payment protocols.
- Achieved timely claims processing by meticulously reviewing inspection documentation and policy endorsements. Enhanced compliance with state laws and regulations through diligent oversight. Maintained clear communication of claim statuses to insureds, contractors, public adjusters, and attorneys.
Independent Adjuster Auto
State Farm Centralized Total Loss Unit
01.2015 - 01.2016
- Coordinated total loss claims resolution, engaging with insureds to obtain required documents and executing payment disbursements.
- Reviewed total loss claims to validate compliance with established company standards.
- Engaged with claimants to obtain required documentation, ensuring efficient processing of claims.
- Conducted thorough analysis of vehicle valuation reports to ensure accurate assessment of fair market value for totaled vehicles.
- Engaged with stakeholders to address disputes and streamline claims resolution processes.
Desk Adjuster
State Farm Auto Claims Central
01.2014 - 2014
- Developed and implemented claims progression strategies to enhance quality interactions and expedite liability assessments for timely repairs and payments.
- Assessed auto claims to identify eligibility for coverage and devise appropriate settlement strategies.
- Collaborated with policyholders to gather essential documentation, ensuring prompt and precise claims handling.
- Employed claims management software to facilitate case tracking and maintain resolution standards.
- Coordinated efforts with various stakeholders to achieve timely and effective resolution of claims.
Education Sales Professional
Multiple Companies
01.1985 - 01.2012
- Managed relationships with school districts in LA, MS, AR, AL, KY, and East TX to ensure successful presentation and servicing of curricula technologies and standardized assessments.
- Identified emerging trends and customer requirements through targeted market research in educational products.
- Executed comprehensive product presentations aimed at enhancing engagement levels among educators and administrators.
- Spearheaded cross-functional teamwork to create innovative solutions targeting specific educational challenges faced by clients.
- Strengthened client relationships by implementing consistent follow-up strategies, ensuring high levels of satisfaction and retention.
- Identified key growth opportunities through detailed analysis of sales data, optimizing territory management approaches.
- Organized and facilitated promotional events and workshops aimed at increasing brand awareness among target audiences.
Process Control Technician, Quality Control Analyst
Kaiser Aluminum and Chemical Corporation
Baton Rouge, LA
01.1980 - 01.1985
- Responsible for reporting production and efficiency rates of daily plant operations, raw materials and product inventories, product shipping schedules, product purity, and environmental control data.
Teacher
01.1972 - 01.1980
- Taught sciences in grades 7-12, sponsored various clubs and organizations, and worked actively with parent-teacher organizations in funding special projects.
Education
M.A. - Health, Minor: Sociology
Southeastern Louisiana University
HammondB.S. - Biology Education, Minor: Chemistry
Louisiana State University
Baton Rouge, LASkills
- Click Claims
- Guidewire
- ECS (State Farm)
- Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Property damage assessment
- Claims investigation
- Customer service
- Insurance policy knowledge
- Time management
- Attention to detail
- Problem-solving abilities
Certification
- Active Licenses: Louisiana (resident), Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Hawaii, Idaho, Indiana, Kentucky, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Texas, Utah, Washington, West Virginia, Wyoming, Flood
- Certifications: State Farm Policy, State Farm Estimatics, State Farm Auto, Xactimate version 27.5 Level 2 (expired), Symbility, Flood Mentorship Program
- State Farm Alias: DCCH
Timeline
Supervising Adjuster
Windward Risk Management
01.2024 - 01.2025
Independent Adjuster
Louisiana Insurance Guaranty Association (LIGA)
01.2022 - 01.2024
Supervising Adjuster
Florida Peninsula Insurance/Edison Insurance
01.2019 - 01.2021
Property Desk Adjuster
American Family Insurance Company
01.2018 - 01.2019
Property Desk Adjuster
American Family Insurance Company
01.2017
Independent Adjuster Auto
State Farm Centralized Total Loss Unit
01.2015 - 01.2016
Desk Adjuster
State Farm Auto Claims Central
01.2014 - 2014
Education Sales Professional
Multiple Companies
01.1985 - 01.2012
Process Control Technician, Quality Control Analyst
Kaiser Aluminum and Chemical Corporation
01.1980 - 01.1985
Teacher
01.1972 - 01.1980
M.A. - Health, Minor: Sociology
Southeastern Louisiana University
B.S. - Biology Education, Minor: Chemistry
Louisiana State University
STRENGTHS
- Reputation for strong work ethic, commitment to clients, on-going commitment to learning, and ability to thrive in challenging work environment.
- Analytical, logical, and resourceful in approach to investigation, problem solving and decision-making.
- Effective verbal and written communication skills with ability to persuasively relate value and benefits of concepts/ideas to key decision makers.
- Outstanding planning, organizing, and time management skills.
- Irreproachable business ethics, honesty, and integrity with demonstrated ability to gain client trust and secure win-win results.
- Consistently meet and exceed production expectations.