Marion Coleman
Lacombe
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Claims Processor
US Service Animals
Mandeville
09.2023 - 12.2024
- Reconciled payment discrepancies between provider statements and remittance advice from payers.
- Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
Sales Representative
ADT Solar
Covington
05.2021 - 07.2023
- Generated new sales leads through cold calling and networking activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Researched competitors' products, prices, and sales techniques.
- Managed inventory levels by ordering sufficient stock for each account.
- Collaborated with marketing team to create promotional materials for products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with customers to ensure repeat business.
- Analyzed market trends to identify potential sales opportunities.
Customer Service Representative
Maximus Federal Services
Bogalusa
03.2019 - 12.2020
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Covington High
Skills
- Claims processing
- Payment reconciliation
- Customer service
- Documentation management
- Data entry
- Problem solving
- Record keeping
- Communication skills
- Time management
- Conflict resolution
- Research skills
- Team collaboration
- Professional development
- Claims
- Payments posting
- Customer complaint resolution
- Market analysis
- Customer relationship management
- Sales negotiation
- Cold calling
- Effective communication
- Inventory management
- Banking operations support
- Attention to detail
Timeline
Claims Processor
US Service Animals
09.2023 - 12.2024
Sales Representative
ADT Solar
05.2021 - 07.2023
Customer Service Representative
Maximus Federal Services
03.2019 - 12.2020
Covington High