Marissa Hardy
Chalmette
Summary
Compassionate and detail-oriented healthcare professional with CNA training and experience in pharmacy and financial services. Skilled in taking vital signs, insurance processing, and providing high-quality patient and customer support in fast-paced environments. Seeking to contribute strong communication, accuracy, and patient care skills as an Optometric Technician
Overview
12
12
years of professional experience
Work History
Financial Center Representative
Fidelity Bank
New Orleans
11.2021 - Current
- Established positive relationships with customers through effective communication techniques.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Participated in training sessions designed to improve overall job performance.
- Identified opportunities for cross-selling additional products or services.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Utilized broad knowledge to recommend solutions to potential customers.
- Utilized CRM software to track customer interactions, sales, and progress towards targets.
- Participated in trade shows and conferences to represent the company, network, and generate leads.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Trained new representatives on product knowledge, sales strategies, and company policies.
Pharmacy Technician
Kroger Pharmacy
Lake Charles
10.2017 - 05.2019
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified accuracy of medication labels before they were dispensed to customers.
- Provided education materials about medications to patients upon request.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Prepared and processed medical insurance claim forms and records.
Cashier
Stine Home & Yard
Lake Charles
05.2016 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier
Market Basket
Lake Charles
05.2014 - 08.2015
- Offered loyalty program discounts to customers when appropriate.
- Promoted special sales events or new products being offered in store.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Handled customer complaints in a professional manner while remaining calm under pressure.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Assisted customers with locating items and providing recommendations based on preferences.
- Adhered to company policies and procedures regarding loss prevention and security.
- Participated in staff meetings to discuss sales targets, new products, and customer service strategies.
Education
High School Diploma -
LaGrange High School
Lake Charles, LA05-2015
Some College (No Degree) -
Southern University And A&M College
Baton Rouge, LASkills
- Vital Signs & Basic Patient Care
- Insurance Verification & Processing
- Customer Service & Patient Communication
- HIPAA & Confidential Information Handling
- Attention to Detail
- Multitasking in Fast-Paced Settings
- Cash Handling & Financial Accuracy
- Team Collaboration
Timeline
Financial Center Representative
Fidelity Bank
11.2021 - Current
Pharmacy Technician
Kroger Pharmacy
10.2017 - 05.2019
Cashier
Stine Home & Yard
05.2016 - 08.2016
Cashier
Market Basket
05.2014 - 08.2015
High School Diploma -
LaGrange High School
Some College (No Degree) -
Southern University And A&M College