Marissa Plant
Baker
Summary
Proven leader and efficient problem-solver, I enhanced team productivity by over 30% at LifeShare Blood Donation Center through effective communication and strategic workflow management. Skilled in customer service and safety compliance, I excel in high-pressure environments, ensuring both client satisfaction and adherence to regulatory standards.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Hospital Services
LifeShare Blood Donation Center
08.2024 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Followed safety protocols while working, avoiding accidents and injuries.
- Checked tools and equipment to prevent accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
- Documented all work performed on vehicles and added to company system for reference.
- Drives Company vehicles to pick up donor blood from blood collection sites and transport blood to the appropriate locations.
- repares all necessary paperwork; separates unsuitable units; packages blood products collected and blood samples tubes and transports to processing facility
- Prepares apheresis product for computer.
- Monitors product inventory levels at all times and notifies supervisor when levels fall below established minimum levels. Identifies and removes outdated products.
- Packages for transport and/or shipment of blood, blood components and/or derivatives to/from the hospital; converts and relabels product.
- Receives returns of products, documenting appropriately in the computer system.
- Follows all Company policies and procedures, regulatory requirements (e.g., FDA, OSHA, AABB) and complies with good manufacturing practices (cGMP).
- Participates in various meetings, such as in-service training, continuing education programs, staff meetings, and safety meetings.
- Maintains, organizes, and cleans and decontaminates functional work area, equipment, and vehicles; reporting malfunctioning equipment or vehicles as soon as detectedMakes routine decisions pertaining to work duties as permitted under policies and procedures, referring to the supervisor any issues which could possibly harm a donor or employee, cause adverse opinions of the Center or the Company, or interfere with the operations of the department or Center.
- Meets and exceeds customer expectations and adheres to established quality practices while seeking to continually improve work performance.
- Models LifeShare’s mission and values, integrating them into daily decisions, behaviors and actions.
- Promotes cooperation and communication within a team to achieve Company and departmental goals and deliverables.
- Completes other assignments and duties as may be assigned.
PRN Phlebotomist
Allied Health Management
05.2024 - Current
- Certified Phlebotomy Technician (CPT)
- Advisor: BLS
- Heart saver CPR/AED/Aid
- BLS Instructor
- DOT/NONDOT Drug Screens
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Shift Leader
Baskin Robins
01.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Perform various administrative/ Manger tasks (Depositing business weekly cash), Weekly inventory order / inventory count- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enhanced customer experience with introduction of feedback system to gather insights.
Education
Diagnostic Medical Sonography
BRCC
Baton Rouge, LACertified Phlebotomist Technician
Allied Health Management
Baton Rouge, LA08-2024
Certified Nurse Assistant
RoseBud Nursing Academy
Baker La02-2024
High School Diploma -
Woodlawn High School
Baton Rouge, LA05-2022
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Workflow management
- Call center experience
- Safety compliance
- Task prioritization
- Product knowledge
- Strong work ethic
- Computer skills
- Valid Driver's license
- Heavy lifting
- Cleaning procedures
- POS systems
- Equipment inspection
Certification
- (Louisiana) Driver's License
- Certified Nursing Nursing Assistant(CNA)
- Certified Phlebotomy Tech(CPT)
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Hospital Services
LifeShare Blood Donation Center
08.2024 - Current
PRN Phlebotomist
Allied Health Management
05.2024 - Current
Shift Leader
Baskin Robins
01.2023 - 08.2024
Diagnostic Medical Sonography
BRCC
Certified Phlebotomist Technician
Allied Health Management
Certified Nurse Assistant
RoseBud Nursing Academy
High School Diploma -
Woodlawn High School
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