MARIYA WASHINGTON
New Orleans
Summary
Shift Manager with 8+ years of experience in team supervision, marketing, and customer satisfaction. Adept at launching new products, driving sales growth, and enhancing user experience through front-end development and usability testing. Proven track record in increasing customer loyalty and retention through effective conflict resolution and employee training.
Overview
9
9
years of professional experience
Work History
Help Desk Technician
Department of the Army
08.2018 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Assistant Manager
Scotchman
02.2024 - 09.2024
- Managed daily operations and staff schedules, improving team efficiency and customer satisfaction
- Implemented training programs, resulting in enhanced employee performance and service quality
- Resolved customer complaints promptly, maintaining high levels of client retention and loyalty
Shift Manager
Walk-Ons Sports Bar
08.2021 - 02.2024
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
Waffle House
01.2020 - 08.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Shipping and Receiving Manager
Bed Bath and Beyond
01.2016 - 07.2018
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Education
Baccalaureate Degree - Psychology
Fayetteville State University
12.2023
Associate Of Science - Computer Science
North Carolina Central University
06.2018
Skills
- Software updates
- Issue resolution
- Hardware repair
- Remote system analysis
- Application support
- Data entry
Timeline
Assistant Manager
Scotchman
02.2024 - 09.2024
Shift Manager
Walk-Ons Sports Bar
08.2021 - 02.2024
Shift Manager
Waffle House
01.2020 - 08.2021
Help Desk Technician
Department of the Army
08.2018 - Current
Shipping and Receiving Manager
Bed Bath and Beyond
01.2016 - 07.2018
Baccalaureate Degree - Psychology
Fayetteville State University
Associate Of Science - Computer Science
North Carolina Central University
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