Mark Doughty
Tullos
Summary
Detail-oriented Computer Technician with a strong background in technical troubleshooting and customer service. Experienced in diagnosing and resolving hardware and software issues, enhancing system performance and ensuring high customer satisfaction.
Overview
29
29
years of professional experience
Work History
Computer Technician
Bayou Bytes
Ventress
10.2023 - 06.2025
- Diagnosed and resolved hardware and software issues efficiently, enhancing system performance.
- Troubleshot complex technical problems related to hardware components, operating systems, and applications.
- Upgraded computers with new hardware components, including processors and RAM.
- Performed equipment troubleshooting and repairs per manufacturer specifications.
- Assessed customer needs and recommended suitable products or services.
- Managed quality control processes to ensure high customer satisfaction levels.
- Provided technical support for client inquiries via telephone and email, facilitating prompt resolutions.
General Manager
Papa John's Pizza
Baton Rouge
02.1996 - 10.2023
- Resolved customer complaints in a timely manner.
- Coordinated scheduling of employees to meet peak demand times.
- Developed strategies for increasing customer satisfaction and loyalty.
- Hired, trained, supervised, and evaluated staff members.
- Maintained inventory of supplies, ingredients, and equipment.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Managed cash flow, overseeing daily receipts and bank deposits.
Education
Associate of Science -
04-2011
Skills
- Customer service
- Technical support
- Software diagnostics
- Hardware troubleshooting
- Effective communication
- Complaint resolution
- Problem solving
- Customer engagement
- Critical thinking
Affiliations
- Co founded The Belle Project, a non profit organization aimed at providing autistic children with technology geared towards assisting them in all areas of their lives.
Timeline
Computer Technician - Bayou Bytes
10.2023 - 06.2025
General Manager - Papa John's Pizza
02.1996 - 10.2023
ECPI University - Associate of Science,
References
References available upon request.
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