Mark Johnson
Patterson
Summary
Service Technician with strong skills in equipment maintenance, software troubleshooting, and electrical diagnostics. Demonstrated success in improving machinery performance and providing outstanding customer service. Proven track record of resolving technical issues efficiently and effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician II
HOBART SERVICE
ST. ROSE
04.2022 - Current
- Diagnosed equipment issues using technical manuals and diagnostic tools to ensure reliability.
- Conducted routine inspections to proactively identify potential equipment failures.
- Repaired machinery, enhancing performance through maintenance of critical components.
- Resolved software-related issues by troubleshooting programs and applications effectively.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Installed new components or replaced defective parts to restore full functionality.
- Filled out work orders, repair logs, and maintenance plans to document completed tasks.
- Adjusted wiring, piping, and tubing to finalize repairs and installations efficiently.
- Diagnosed and repaired commercial food equipment for optimal performance.
- Troubleshot electrical circuits using schematics and diagrams.
- Installed new components or replaced defective parts to restore functionality.
Food Service Technician
St. Mary Parish School
Centerville
07.2012 - 04.2022
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in service ticket system.
- Tested repaired items to ensure functionality before returning them to customers.
- Set up and operated mechanical and manual tools and equipment.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
Education
Associate of Applied Science - Business
SEWARD COUNTY COMMUNITY COLLEGE
Liberal, KS05-1990
High School Diploma -
MORGAN CITY HIGH SCHOOL
Morgan City, LA05-1988
Some College (No Degree) - Business
EAST TEXAS STATE UNIVERSITY
Commerce, TXSkills
- Equipment maintenance and mechanical repairs
- Software troubleshooting and diagnostics
- Electrical diagnostics
- System installations
- Customer relationship management
- Valid driver's license
Affiliations
Alpha Phi Alpha Fraternity member
100 Black Men of St. Mary Parish
Patterson Biddy Board Member
Coaching (Basketball)
100 Black Men of St. Mary Parish
Patterson Biddy Board Member
Coaching (Basketball)
Certification
HOBART SERVICE TRAINING SCHOOLS
* Bakery School
*Scales/Weightwrap School
*Small/Large Warewash
*Cooking School
*Fundamentals of Gas, Steam, Electrical
* Bakery School
*Scales/Weightwrap School
*Small/Large Warewash
*Cooking School
*Fundamentals of Gas, Steam, Electrical
Timeline
Service Technician II
HOBART SERVICE
04.2022 - Current
Food Service Technician
St. Mary Parish School
07.2012 - 04.2022
Associate of Applied Science - Business
SEWARD COUNTY COMMUNITY COLLEGE
High School Diploma -
MORGAN CITY HIGH SCHOOL
Some College (No Degree) - Business
EAST TEXAS STATE UNIVERSITY