Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Mark Vicedomini

ABITA SPRINGS,LA

Summary

Detail-oriented with experience handling high-volume claims, determining accurate ACV, and negotiating fair settlements. Skilled in valuation tools, policy interpretation, and delivering clear, empathetic communication to policyholders.

Overview

8
8
years of professional experience

Work History

Estimator

Gerber Collision
02.2024 - 03.2025
  • Collision Repair Estimating — Skilled in creating accurate, detailed estimates using CCC One based on damage assessment and OEM standards.
  • Customer Service Excellence — Experienced in guiding customers through the repair process with empathy and professionalism.
  • Insurance Coordination — Proven ability to work with insurance adjusters and third-party carriers to process claims and ensure proper approvals.
  • Damage Analysis — Proficient in identifying visible and hidden damage, recommending repair vs. replace decisions, and writing supplements when needed.
  • Repair Planning — Collaborate with technicians to ensure estimates align with actual repair needs and parts availability.
  • Sales & Upselling — Able to increase average RO (Repair Order) value through appropriate up-sells and by identifying necessary safety-related repairs.
  • Time & Workflow Management — Strong ability to manage multiple vehicles in various stages of the repair cycle, reducing cycle time and improving throughput.
  • Maintained a 95%+ CSI (Customer Satisfaction Index) over 12 consecutive months by delivering timely and transparent service.
  • Increased average monthly sales by 15% by improving upsell techniques and supplement accuracy.
  • Reduced supplement frequency by 20% through more thorough initial inspections.
  • Played a key role in achieving Allstate DRP compliance scores above 850

Auto Damage/ Virtual Supplement Adjuster

Geico
12.2018 - 01.2024
  • Auto Damage Assessment — Proficient in evaluating vehicle damage, estimating repair costs, and identifying total losses.
  • Claims Handling — Experienced in end-to-end claims process, including inspections, documentation, and settlement negotiation.
  • Customer Service — Strong interpersonal skills to support policyholders during stressful post-accident situations.
  • Estimating Software — Proficient in CCC One, Audatex, or Mitchell for writing accurate damage estimates.
  • Field Inspections — Conduct on-site vehicle inspections or virtual assessments through photo review tools.
  • Time Management — Efficiently manage multiple inspections and claims daily while meeting strict deadlines.
  • Negotiation Skills — Able to negotiate fair settlements with repair facilities, vendors, and customers.
  • Compliance Knowledge — Understands insurance regulations and GEICO’s internal procedures for claim processing.
  • Resolved an average of 50+ auto damage claims per month, maintaining high customer satisfaction ratings.
  • Reduced average claim cycle time by 15% through efficient scheduling and documentation.
  • Collaborated with repair shops and DRP partners to ensure proper repairs and cost containment.

Sales Consultant

Matt Bowers Nissan
11.2016 - 10.2018
  • Automotive Sales Expertise — In-depth knowledge of Nissan’s full product line, including features, trims, and performance specs.
  • Customer Relationship Management (CRM) — Skilled in managing leads, follow-ups, and customer interactions through Elead CRM.
  • Product Presentation & Walkarounds — Ability to conduct compelling vehicle walkarounds and test drives that highlight key Nissan features (e.g., Nissan Safety Shield 360, ProPILOT Assist).
  • Finance & Leasing Knowledge — Experience explaining financing, leasing, and warranty options to customers in alignment with Nissan Motor Acceptance Corporation (NMAC) programs.
  • Sales Process Mastery — Proficient in the full sales cycle: prospecting, needs assessment, product demonstration, objection handling, closing, and after-sale follow-up.
  • Target Achievement — Proven track record of meeting or exceeding monthly unit sales goals selling 13 cars a month
  • Maintained a CSI score of 95%+, earning customer loyalty and repeat business.

Education

GED -

Southeastern University
Hammond, La
06.2007

Chief Frame Certified -

Skills

  • Problem solving

  • Auto Estimating

  • Negotiation

  • Auto Body Repair

  • Underwriting

  • Estimating software

  • Estimate preparation

  • Material takeoffs

  • Cost estimation

Awards

Salesman of the month July 2017., Number 1 Adjuster for rentals in Southern Region 2022.

Languages

English
Full Professional

Timeline

Estimator

Gerber Collision
02.2024 - 03.2025

Auto Damage/ Virtual Supplement Adjuster

Geico
12.2018 - 01.2024

Sales Consultant

Matt Bowers Nissan
11.2016 - 10.2018

GED -

Southeastern University

Chief Frame Certified -

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Mark Vicedomini