Mark Whitsett
Marrero,LA
Summary
Goal-oriented manager with distinguished experience in sales and retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
21
21
years of professional experience
Work History
Sales Manager (Management)
ADT Home Security Alarm System
01.2025 - Current
- Conducted and qualified customers were matched with systems based on local area, comfort and financial requirements
- Hire new employees and hold training classes three times a week
- Managing a staff of 25 consultants
- Hired and trained in-home security consultants for an ADT franchise
- Led sales team to achieve revenue targets through strategic planning and execution.
- Developed training programs for new sales representatives, enhancing onboarding efficiency.
- Analyzed market trends to inform product positioning and pricing strategies.
- Conducted performance reviews, providing feedback to enhance team productivity and morale.
General Manager
Capital Pawn
04.2011 - 12.2024
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.
- Maintained an onsite presence to ensure the operations team met all company operational standards.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
office manager
HomeStyle Home Health
02.2005 - 03.2011
- Supervised front end associates in fast-paced and demanding environment.
- Scheduled front end to meet needs of business and keep team efficient.
- Trained new employees in all aspects of office practices and procedures.
- Oversaw all aspects of office management, including HR functions, file management, and office inventory.
- Greeted visitors and escorted them to their destinations.
- Proofread documents and organized records, reports, and documents.
- Kept office documents well-organized and quickly retrieved files for team members.
Education
Associate Degree - Business
Delgado
New Orleans, LA01.2003
Skills
- Leadership
- Problem Solving
- Networking
- Office Management
- Operational Systems
- Team-working
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
LANGUAGES
English, Native/Bilingual
Timeline
Sales Manager (Management)
ADT Home Security Alarm System
01.2025 - Current
General Manager
Capital Pawn
04.2011 - 12.2024
office manager
HomeStyle Home Health
02.2005 - 03.2011
Associate Degree - Business
Delgado
ABOUT ME
I have management experience: 1 years