Summary
Overview
Work History
Education
Skills
Timeline
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Markeila Sibley

Natchitoches

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Verizon
04.2024 - Current
  • Led team in achieving operational efficiency and enhancing customer satisfaction through streamlined processes.
  • Developed and implemented training programs to improve staff performance and service delivery standards.
  • Collaborated with management to optimize inventory control systems, reducing waste and improving accuracy.
  • Analyzed sales data to identify trends, informing strategic decision-making and driving revenue growth.

Sales Representative

Verizon
05.2023 - 03.2024
  • Developed strong relationships with clients to enhance customer loyalty and retention.
  • Analyzed market trends and competitor strategies to identify new sales opportunities.
  • Conducted product presentations and demonstrations to educate potential customers on features and benefits.
  • Collaborated with marketing team to create targeted campaigns that increased lead generation efforts.

Accounting Assistant

Southern Scripts
10.2018 - 04.2022
  • Processed invoices and expense reports, ensuring accuracy and timely payments.
  • Reconciled bank statements with general ledger entries to maintain financial accuracy.
  • Supported month-end closing activities by preparing journal entries and account reconciliations.
  • Assisted in financial audits by providing necessary documentation and responding to inquiries.
  • Collaborated with team members to develop improved filing systems for financial documents.
  • Trained new staff on accounting procedures and software usage, enhancing team productivity.
  • Managed inventory records, ensuring alignment between physical counts and accounting systems.

Self-Check Host/Cashier

Wal-Mart
10.2015 - 10.2018
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Trained 2 new sales associates each quarter.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Verified that all customers received receipts for their purchases.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.

Education

High School Diploma -

Natchitoches Central High School
01.2015

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Goal setting
  • Task delegation

Timeline

Assistant Manager

Verizon
04.2024 - Current

Sales Representative

Verizon
05.2023 - 03.2024

Accounting Assistant

Southern Scripts
10.2018 - 04.2022

Self-Check Host/Cashier

Wal-Mart
10.2015 - 10.2018

High School Diploma -

Natchitoches Central High School

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Markeila Sibley