Markeisha Johnson
Pineville,LA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining transactions at JPMorgan Chase. Excels in problem-solving and maintaining professionalism under pressure, significantly improving client relationships. Skilled in money handling and customer relationship management, demonstrating a commitment to accuracy and courtesy.
Overview
15
15
years of professional experience
Work History
Bank Teller
JPMorgan Chase
03.2019 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Mobile Expert
TCC-Verizon
07.2018 - 01.2019
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Sales Manager
Target Mobile
03.2012 - 04.2015
- Cell Phone Representative Activation for ATT, SPRINT, VERIZON and Prepaid Services
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Service Representative
Startek Call Center
06.2010 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master Of Psychology -
Northwestern State University of Louisiana
Natchitoches, LAGeneral Studies -
Alexandria Senior High School
Alexandria, LA05.2008
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Transaction processing
- Listening and comprehension
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Account updating
- Transaction processing accuracy
- Customer relationship management
- Banking regulations knowledge
- Problem-solving
- Multitasking and organization
- Clear communication
Timeline
Bank Teller
JPMorgan Chase
03.2019 - Current
Mobile Expert
TCC-Verizon
07.2018 - 01.2019
Sales Manager
Target Mobile
03.2012 - 04.2015
Customer Service Representative
Startek Call Center
06.2010 - 12.2012
Master Of Psychology -
Northwestern State University of Louisiana
General Studies -
Alexandria Senior High School
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