MARTHA RENE' COLEMAN
Port Allen
Summary
Dynamic OCR Supervisor at Louisiana Farm Bureau Insurance with a proven track record in claims management and employee training. Expert in conflict resolution and fostering team leadership, I enhance operational efficiency while ensuring exceptional customer service. Committed to professional development, I drive performance improvements and elevate team capabilities in a fast-paced environment.
Overview
29
29
years of professional experience
Work History
OCR Supervisor
Louisiana Farm Bureau Insurance
Baton Rouge
07.2024 - Current
- Supervise Office Claims Representatives, overseeing hiring, work assignments, and performance evaluations.
- Review files to ensure investigations, negotiations, documentation and claim adjustments aligned with department objectives.
- Address complaints from policyholders, claimants, agents, and insurance departments promptly.
- Inform Office Claims Representatives of continuing education and training opportunities.
Claims Representative
Louisiana Farm Bureau
02.2003 - Current
- Responsible for conducting investigations, negotiating settlements, and completing appraisals on property, automobile and bodily injury claims.
Claims Representative
Allstate Insurance
01.1996 - 10.2002
- Responsible for conducting investigations and negotiating settlements on automobile and bodily injury claims.
Education
ASSOCIATE - CLAIMS
The Institutes
12-2024
BACHELOR OF SCIENCE - MARKETING
SOUTHERN UNIVERSITY A&M COLLEGE
12.1994
BELAIRE HIGH SCHOOL -
05.1989
Skills
- Excellent customer service
- Claims management
- Employee training
- Team leadership
- Conflict resolution
- Professionalism
- Ability to interact and communicate with individuals on different levels
Awards
Louisiana Farm Bureau District 7 Adjuster of the Year, 2013
Timeline
OCR Supervisor
Louisiana Farm Bureau Insurance
07.2024 - Current
Claims Representative
Louisiana Farm Bureau
02.2003 - Current
Claims Representative
Allstate Insurance
01.1996 - 10.2002
ASSOCIATE - CLAIMS
The Institutes
BACHELOR OF SCIENCE - MARKETING
SOUTHERN UNIVERSITY A&M COLLEGE
BELAIRE HIGH SCHOOL -
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