MARTIE TURNER
Morgan City,LA
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
27
27
years of professional experience
Work History
Billing Specialist
Bayou Bend Health Center
12.2016 - Current
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted receptionist with check-in/check-out
- Collected copay, coinsurance and deductible
- Follow up on denied/rejected claims for hospital in and outpatient accounts as well as physician accounts for multi-specialty clinics
- Correspond with other departments and medical staff to ensure the coding reflects the services performed
- Maintain a denial log to identify denial trends and keep track of claims that were appealed/reprocessed
- I am self-motivated and enjoy being part of a team that works well together
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Practice Administrator
Sacred Heart Cardiology
05.2012 - 10.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Reduced administrative errors by consistently verifying insurance information.
- Code clinic and hospital charges
- Submit claims electronically
- Followed up on denied/rejected claims
- Post insurance payments
- Assist the physician with patients as needed
Office Manager
Advanced Womens Health
05.2008 - 05.2012
- Maintained schedule
- Scheduled surgeries
- Collected patients portion for services
- Greeted and registered patients
- Assisted physician if nurse was backed up
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Medical Receptionist
Bourgeois Medical Clinic
05.2001 - 05.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Receptionist
Family Medicine Clinic of Morgan City
05.1998 - 05.2001
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Education
CPC -
AAPC
02.2021
Skills
- Medical Coding
Timeline
Billing Specialist
Bayou Bend Health Center
12.2016 - Current
Practice Administrator
Sacred Heart Cardiology
05.2012 - 10.2016
Office Manager
Advanced Womens Health
05.2008 - 05.2012
Medical Receptionist
Bourgeois Medical Clinic
05.2001 - 05.2008
Medical Receptionist
Family Medicine Clinic of Morgan City
05.1998 - 05.2001
CPC -
AAPC
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