Mary Bello-Oyeniran
Lekki
Summary
I have accomplished enhancing corporate banking sales at Jaiz Bank Plc through strategic customer relationship building and effective sales strategies, leading to significant revenue growth and fostering teamwork. I excel in performance improvement and customer focus, ensuring client satisfaction and loyalty. Performance-oriented Sales Leader offering an exceptional record of achievement over a 12-year career. Tenacious manager with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead, Corporate Banking
Jaiz Bank Plc
12.2019 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Developed and maintained effective relationships with key customers to better understand their needs and expectations as well as design products to meet their needs.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Relationship Officer
First Bank of Nigeria Limited
04.2014 - 03.2018
- Maintained and built close relationships with customers through regular contact and visits.
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
- Established strong client relationships by conducting regular followups and providing exceptional customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Customer Service Officer
First Bank of Nigeria Limited
11.2012 - 03.2014
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to walk in customers and answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Education
Master of Science - Managerial Psychology
University of Lagos
Akoka, Lagos, Nigeria09.2018
Bachelor of Science - Mass Communications
Tai Solarin University of Education
Ogun State, Nigeria09.2010
Skills
- Customer Focus
- Performance Improvement
- Coaching and Mentoring
- Workplace Safety
- Marketing knowledge
- Performance monitoring
- Teamwork and Collaboration
Certification
Chartered Institute of Personnel Management
Timeline
Team Lead, Corporate Banking
Jaiz Bank Plc
12.2019 - Current
Relationship Officer
First Bank of Nigeria Limited
04.2014 - 03.2018
Customer Service Officer
First Bank of Nigeria Limited
11.2012 - 03.2014
Master of Science - Managerial Psychology
University of Lagos
Bachelor of Science - Mass Communications
Tai Solarin University of Education
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