Mary C. Poirier
Lafayette
Summary
Customer service professional with a strong understanding of Stuller’s products, customers, and operations. Experienced in project coordination, customer account management, and cross-functional collaboration to support business goals and customer success.
Overview
9
9
years of professional experience
Work History
CAM Customer Support
Stuller
Lafayette, LA
07.2023 - Current
- Manage an average of 50 custom jewelry projects daily from quote through production, ensuring accuracy, manufacturability, and on time delivery
- Build and maintain relationships with nine assigned customer accounts by identifying needs and coordinating solutions with internal teams
- Serve on the Strategic Team by documenting changes, answering approximately 15 inbound calls per day, and communicating with customers via email and outbound calls
- Collaborate with CAD Operators and the manufacturing team regarding custom projects to ensure we produce an item to the customer’s expectations
- Analyze customer requests and product specifications to recommend appropriate custom solutions and support business objectives
Operations Supervisor
David’s Bridal
Lafayette, LA
05.2022 - 07.2023
- Drove sales and customer satisfaction by ensuring consistent, high-quality service each time the customer visits
- Trained Customer Service Representatives on welcome desk operations, service standards, and cashiering procedures
- Maintained responsibility for cash register and cash balancing while also processing returns, exchanges, and layaways
Special Assignment Operations Supervisor
David’s Bridal
Lafayette, LA
03.2021 - 05.2022
- Educated customers on return/exchange policies, vendor programs, and the David’s Bridal Credit Card
- Followed up with customers on special orders and overdue layaways to ensure timely fulfillment
- Served as interim supervisor as needed
Lead Customer Service Representative
David's Bridal
Lafayette, LA
08.2020 - 09.2021
- Followed-up with customers regarding special orders and ensured all merchandise presented to the customer was in first-quality condition
- Assisted in Training Customer Service Representatives on service and checkout procedures at the direction of the store manager
- Prepared and processed all incoming and outgoing shipments in accordance with company procedures
Customer Service Representative
David's Bridal
Lafayette, LA
08.2019 - 08.2020
- Greeted each customer that enters the store with courtesy and professionalism before assigning them to a consultant using the Customer Service Chart
- Prepared for an average of 40 appointments daily by preparing the customer’s profile and favorites prior to her appointment time
- Delivered an efficient and friendly checkout experience for customers
Shift Leader
Professor Bob Beans Ice Cream and Coffee
Lafayette, LA
03.2019 - 08.2019
- Served customers in store and via Waitr by preparing liquid nitrogen ice cream, coffee drinks, and pastries
- Handled payments via cash/credit/gift cards as well as register deposits
- Executed opening and closing procedures for the store
Team Member
Sub Zero Ice Cream and Yogurt
Lafayette, LA
08.2017 - 02.2019
- Served approximately 200 customers per shift three times a week by preparing custom liquid nitrogen ice cream orders
- Handled payments via cash/credit/gift cards
- Prepared ingredients, mix-ins, flavors prior to each shift
Education
Bachelor of Science in Business Administration - Hospitality Management
University of Louisiana At Lafayette
05-2021
Timeline
CAM Customer Support
Stuller
07.2023 - Current
Operations Supervisor
David’s Bridal
05.2022 - 07.2023
Special Assignment Operations Supervisor
David’s Bridal
03.2021 - 05.2022
Lead Customer Service Representative
David's Bridal
08.2020 - 09.2021
Customer Service Representative
David's Bridal
08.2019 - 08.2020
Shift Leader
Professor Bob Beans Ice Cream and Coffee
03.2019 - 08.2019
Team Member
Sub Zero Ice Cream and Yogurt
08.2017 - 02.2019
Bachelor of Science in Business Administration - Hospitality Management
University of Louisiana At Lafayette