Mary Joseph
Cadogan Estate Lagos
Summary
Dynamic professional with a proven track record as a Sales Manager at Manager, excelling in complaint handling and task delegation. Enhanced client satisfaction and boosted sales revenue through strategic initiatives. Strong leadership and a warm customer welcoming approach fostered lasting relationships, ensuring a positive experience for all stakeholders.
Hospitality professional with extensive experience in managing and supervising waitstaff to ensure top-tier service. Known for strong focus on teamwork and delivering consistent results. Reliable and adaptable, consistently meeting evolving needs of restaurant environment with excellent organizational and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Waitress Supervisor
Hostess
09.2024 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Sales Manager
Manager
04.2022 - 04.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Teacher
English Teacher
07.2021 - 07.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Art -
Trinson Divine Standard
PHAssociate Of Arts And Sciences - Political Science And International Relations
Fenerbahçe University
Turkey 🇹🇷Art -
Obio Comprehensive College
Port Harcourt 04.2017
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Strong leadership
- Greeting and seating guests
- Critical thinking
- Team collaboration
Timeline
Waitress Supervisor
Hostess
09.2024 - Current
Sales Manager
Manager
04.2022 - 04.2023
Teacher
English Teacher
07.2021 - 07.2022
Art -
Trinson Divine Standard
Associate Of Arts And Sciences - Political Science And International Relations
Fenerbahçe University
Art -
Obio Comprehensive College