Mary Martin

Welcoming guest upon arrival and making them feel welcomed.

Managing check-in and checkout process efficiently.

Offering assistance to guest with various needs.

Process payments and managing billing.

Address and resolve guest inquiries and complaints.

Provide guest with information about hotel amenities.

Ensure the facility is clean and meets high standards. This may include daily walk-through inspections, cleaning units and checking locks.

Guide new customers through the rental process and agreements.

Improve sales goals by selling unit rentals and insurance, along with moving supplies.

Contact tenants about issues like past due accounts, auction notifications, and concerns with their units.

Handle payments by card, money orders, and checks.

I managed staff and oversee customers satisfaction by handling customers complaints and resolving issues.

Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Address customer concerns with suitable solutions.

Managed scheduling, training and inventory control.

Used excellent verbal skills to engage customers in conversation and effectively determined needs and requirements.

Monitored and improved efficiency of processes, team performance, and customer service.

Developed and implemented operational procedures to ensure quality standards are met.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Ensure compliance with workplace safety regulations by providing training sessions for all staff members.

Provided guidance and direction to subordinates regarding job duties and responsibilities.

Trained new employees on company policies, job duties, and performance expectations.

Developed and maintained a safe working environment, and hearing to all safety protocols and regulations.

Resolve customer complaints and issues properly, ensuring customer satisfaction and loyalty.