Mary Sasser
Denham Springs
Summary
Skilled in insurance processes and customer service, I significantly enhanced billing procedures at Jason Hutto, boosting practice revenue. My expertise in insurance claims processing and claim appeals, combined with a talent for empathetic patient communication, has consistently improved patient satisfaction and financial clarity.
Personable and organized with strong ability to manage patient records and insurance claims. Familiar with dental billing processes and proficient in using dental software systems to streamline administrative tasks. Dedicated to ensuring accurate and timely insurance submissions to enhance practice efficiency and patient satisfaction.
Overview
37
37
years of professional experience
Work History
Dental Insurance Coordinator
Walter Vaughan/CFDC
09.2020 - Current
- Identified areas for process improvement by reviewing claim submissions and denials.
- Verified patient insurance eligibility by contacting providers and reviewing policy details.
- Provided support to dental staff by offering insights on insurance-related matters.
- Communicated insurance benefits to patients by explaining coverage and out-of-pocket costs.
- Maintained organized patient records by updating insurance information regularly.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Dental Office Manager
Jason Hutto
09.2018 - 09.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Dental Assistant
Stephen Shannon
06.2013 - 09.2018
- Utilized intraoral cameras to document patient conditions for treatment planning.
- Operated sterilization equipment to maintain hygiene and compliance standards.
- Performed fluoride treatments, enhancing patient tooth strength and decay resistance.
- Used digital radiography software to capture and analyze dental images for diagnostics.
- Prepared examination rooms by setting up instruments and materials.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Jason Hutto
08.2005 - 06.2013
- Utilized intraoral cameras to document patient conditions for treatment planning.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared examination rooms by setting up instruments and materials.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Expanded Functions Dental Assistant
James Anderson
06.1988 - 07.2006
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Applied fluoride varnish and sealants.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for patients with diverse needs.
- Placed and polished amalgam and composite restorations
Education
Expanded Function Dental Assistant - Expanded Function Dental Assistant
Case Western Reserve University
Cleveland, OH06-1987
High School Diploma -
Theodore Roosevelt High School
Kent, Ohio06-1982
Skills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claim Appeals
- Scheduling appointments
Timeline
Dental Insurance Coordinator
Walter Vaughan/CFDC
09.2020 - Current
Dental Office Manager
Jason Hutto
09.2018 - 09.2020
Dental Assistant
Stephen Shannon
06.2013 - 09.2018
Dental Assistant
Jason Hutto
08.2005 - 06.2013
Expanded Functions Dental Assistant
James Anderson
06.1988 - 07.2006
Expanded Function Dental Assistant - Expanded Function Dental Assistant
Case Western Reserve University
High School Diploma -
Theodore Roosevelt High School
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