MARY ALICE NUGENT
Deville
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing, and processing paperwork for vehicle transfers. Adept at managing administrative and customer service requirements in an efficient manner. Bringing excellent communication, time management, and problem-solving abilities in the field. Positive and upbeat administrative team member, with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements, and processing practices for vehicle titles. Office management, payroll, and bookkeeping skills that were used on a daily basis to ensure the office functioned at the highest caSeeking a dynamic new role with room for advancement, and stability.
Overview
12
12
years of professional experience
Work History
Direct Service Worker
The Arc Rapides
Alexandria
06.2025 - Current
- Monitored client progress and reported changes to the support team.
- Maintained clean and well-organized environment for client happiness and safety.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Manager
Alexandria Tags And Titles
Alexandria
07.2021 - 06.2025
- Managed office operations, ensuring efficient workflow and resource allocation.
- Trained new employees on office protocols and software systems.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Guided employees in handling difficult or complex problems.
- Computed balances, totals or commissions to support accounting team.
- Monitored budgeting activities, including payroll, supplies, and equipment costs.
- Performed administrative duties such as payroll processing, scheduling meetings.
- Processed payroll information including hours worked, leave taken, deductions.
- Performed reconciliations between payroll system and general ledger accounts.
Title Clerk
Alexandria Tags And Titles
Alexandria
12.2017 - 07.2021
- Acted as the first point of contact to greet and welcome customers in a friendly, courteous manner.
- Received and processed paperwork for titles, new license plates and renewals.
- Managed daily office operations and maintained efficient workflow.
- Provided each member of the public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Train new staff on title processing procedures and systems.
- Processed applications for new titles, transfers and duplicate titles.
- Handled payments from customers for taxes, registration fees.
Restaurant Server
Buffalo Wild Wings Inc
Alexandria
08.2017 - 06.2021
- Attended to new tables promptly to answer first questions and take drink orders.
- Kept kitchen areas clean and free of debris and water.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Set performance expectations and provided honest feedback.
- Uphold standards of cleanliness, food handling and safety.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Title Clerk
Five Star Imports
Alexandria
01.2018 - 05.2018
- Collected taxes and fees, submitted payments and issued receipts.
- Received and processed paperwork for titles, new license plates and renewals.
- Assisted with the preparation and submission of affidavits, forms and other records for vehicles purchases.
- Indexed, cataloged and stored physical records.
- Created and implemented standard operating procedures for records handling.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered calls in a timely matter and forwarded to appropriate parties.
- Prepared documents in Word and Excel.
- Typed and compiled documents, answered phones and completed paperwork for the office.
- Provided each member of the public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
Title Clerk
Vercher Tags And Titles
Alexandria
06.2015 - 11.2016
- Process vehicle title applications for accuracy and compliance.
- Verify ownership documents and identification for title transfers.
- Maintain organized records of titles and registrations.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Handled payments from customers for taxes, registration fees.
Restaurant Server
Cracker Barrel Old Country Store Inc
Alexandria
07.2013 - 03.2016
- Engaged in suggestive selling and other sales techniques.
- Adhered to safe work practices.
- Maintained high standards of cleanliness and sanitation.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
- Uphold highest standard for cleanliness of glass and silverware.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
- Attended to new tables promptly to answer first questions and take drink orders.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
Title Clerk
Vercher Tags And Titles
Alexandria
10.2014 - 09.2015
- Entered title and vehicle information into state database.
- Collected taxes and fees, submitted payments and issued receipts.
- Received and processed paperwork for titles, new license plates and renewals.
- Assisted with the preparation and submission of affidavits, forms and other records for vehicle purchases.
- Performed general administrative duties, including copying, faxing and filing.
- Typed and compiled documents, answered phones and completed paperwork for the office.
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors as they walked in the office.
Education
High School Diploma -
Holy Savior Menard Central High School
Alexandria, LA01.2009
Biology
Louisiana State University At Shreveport
Shreveport, LASkills
- Works well under pressure
- Personable and outgoing
- Office management
- Payroll administration
- Bookkeeping
- Inventory management
- End of day closeouts
- Money management
- Workflow optimization
- Problem solving
- Invoice processing
- Clear oral/written communication
- Payroll and budgeting
- Document management
- Customer service
- Records management
- Staff training
References
References available upon request.
Timeline
Direct Service Worker
The Arc Rapides
06.2025 - Current
Manager
Alexandria Tags And Titles
07.2021 - 06.2025
Title Clerk
Five Star Imports
01.2018 - 05.2018
Title Clerk
Alexandria Tags And Titles
12.2017 - 07.2021
Restaurant Server
Buffalo Wild Wings Inc
08.2017 - 06.2021
Title Clerk
Vercher Tags And Titles
06.2015 - 11.2016
Title Clerk
Vercher Tags And Titles
10.2014 - 09.2015
Restaurant Server
Cracker Barrel Old Country Store Inc
07.2013 - 03.2016
High School Diploma -
Holy Savior Menard Central High School
Biology
Louisiana State University At Shreveport
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