Mason Daigle
Thibodaux,LA
Summary
Dynamic Operations Manager with a proven track record at L&M Services, excelling in process improvement and team leadership. Expert in optimizing workflows and enhancing customer satisfaction, achieving significant cost reductions through strategic negotiations. Adept at fostering employee motivation and driving operational efficiency, ensuring projects are delivered on time and within budget.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
13
13
years of professional experience
Work History
Operations Manager
L&M Services
La/Ms/Ar/Al
12.2025 - Current
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Trained and mentored team members on best practices for safety and productivity.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Collaborated with cross-functional teams to ensure seamless execution of operational initiatives.
- Developed standard operating procedures to maintain consistency across all operational processes.
- Led projects focused on technology integration to improve overall operational effectiveness.
- Coordinated resource allocation to align with business objectives and drive team performance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sales Manager
L&M Services
La/Ms/Ar/Al
01.2022 - Current
- Developed and implemented sales strategies to enhance market penetration.
- Trained and mentored sales team to improve performance and customer engagement.
- Analyzed market trends to identify opportunities for product expansion and revenue growth.
- Established strong relationships with key clients, enhancing customer loyalty and retention rates.
- Monitored sales metrics and provided regular reports to senior management for strategic decision-making.
- Spearheaded initiatives to streamline sales processes, improving efficiency and response times.
- Conducted competitive analysis to inform pricing strategies and positioning in the marketplace.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Expanded market share by identifying and penetrating untapped markets.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
Sergeant
United States Marine Corps
USA
02.2015 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Consultant
L&M Services
Louisiana
03.2019 - 01.2021
- Engaged customers to identify needs and provide tailored product recommendations.
- Developed and maintained strong client relationships through effective communication strategies.
- Conducted market research to stay informed on industry trends and competitor offerings.
- Assisted in creating promotional materials to enhance brand visibility and drive sales.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Implemented process improvements that enhanced operational efficiency in sales activities.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Generated advertising brochure for vendor use.
- Built diverse and consistent sales portfolio.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Deputy
Lafourche Parish Sheriff's Office
Thibodaux, LA
03.2016 - 03.2019
- Enforced local laws and regulations to maintain community safety and order.
- Collaborated with law enforcement teams to coordinate emergency response efforts effectively.
- Conducted thorough investigations, collecting evidence and interviewing witnesses for case resolution.
- Prepared detailed reports documenting incidents, arrests, and investigations for legal proceedings.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Coordinated multi-agency operations for complex cases, sharing information efficiently while protecting sensitive data.
- Led successful warrant executions, balancing speed with safety precautions to achieve optimal results without compromising personnel or property security.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Trained other officers in firearms and self-defense tactics.
- Obtained information from arrested subjects to conduct debriefings.
- Thoroughly analyzed criminal information and processed crime scenes.
- Provided testimony in court proceedings.
Merchandiser
Coca-Cola
Houma, LA
07.2013 - 01.2015
- Analyzed product placement to optimize shelf space and enhance customer visibility.
- Collaborated with sales teams to implement promotional strategies aligned with marketing campaigns.
- Monitored inventory levels to ensure stock availability and reduce out-of-stock occurrences.
- Executed visual merchandising standards to maintain brand consistency across retail locations.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
Bachelor Of Business Administration And Management -
Nicholls State University
Thibodaux, LASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Management
- Project management
- Operations oversight
- Budgeting and forecasting
- Procedure development
- Change management
- Sales background
- Data evaluation
- Performance evaluations
- Negotiation
- Process improvement strategies
- Customer relations specialist
- Performance reporting
- Business development
- Unsurpassed work ethic
- Product management
- Business planning
- Customer retention
- Delegation
- Project planning and development
- Customer relationship management (CRM)
- Organizational management
- Process improvements
- Client relations
- Workforce management
- Performance management
- Project leadership
- Workflow optimization
- MS office
- Customer relationship management
- Employee motivation
Timeline
Operations Manager
L&M Services
12.2025 - Current
Sales Manager
L&M Services
01.2022 - Current
Sales Consultant
L&M Services
03.2019 - 01.2021
Deputy
Lafourche Parish Sheriff's Office
03.2016 - 03.2019
Sergeant
United States Marine Corps
02.2015 - 03.2021
Merchandiser
Coca-Cola
07.2013 - 01.2015
Bachelor Of Business Administration And Management -
Nicholls State University