Ashley Hunter
Gonzales
Summary
Dynamic Office Manager with a proven track record at Ralph Sellers Auto Group and Community Steel, excelling in workflow optimization and staff management. Expert in financial reporting and compliance, I enhance customer relations and drive operational efficiency, ensuring exceptional service delivery and team performance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Office Manager
Ralph Sellers Auto Group
11.2022 - Current
- Oversee day-to-day operations of the dealership office, including accounting, title processing, and some HR administration, ensuring compliance with state and federal regulations.
- Manage and mentor administrative staff, providing training, setting performance goals, and fostering a positive and efficient work environment.
- Maintain general ledger, reconcile bank statements, process payroll, and ensure timely financial reporting in coordination with the controller or owners.
- Supervise accounts receivable/payable, deal posting, vehicle inventory management, and customer billing processes to support sales and service operations.
- Ensure timely and accurate processing of vehicle titles, registration, and DMV documentation.
- Coordinate with sales, service, and parts departments to streamline operations and improve customer satisfaction.
- Prepare month-end closing, compile financial statements, and assist in audits and annual budgeting.
- Implement and refine office policies and internal controls to improve accuracy, productivity, and compliance.
Office Manager
Community Steel
05.2019 - 10.2022
- Manage daily office operations in a fast-paced industrial environment, ensuring administrative efficiency and alignment with production goals.
- Supervise and support administrative, accounting, and logistics staff, including hiring, training, performance reviews, and scheduling.
- Coordinate communication between departments including production, sales, and shipping to maintain accurate records and support operational flow.
- Oversee accounts payable/receivable, payroll processing, inventory tracking, and vendor management.
- Prepare and manage budgets, financial reports, and month-end close in coordination with the finance department or external accountants.
- Ensure compliance with OSHA regulations, company safety standards, and industry-specific certifications or audits.
- Maintain filing systems, production documentation, employee records, and order processing logs.
- Implement new office procedures and technologies to increase productivity and reduce administrative errors.
Insurance and Office Manager
Smart Dental
02.2017 - 09.2019
- Oversee daily operations of a busy dental practice, ensuring smooth front-office functions and exceptional patient service.
- Verify patient insurance benefits, submit claims, and manage accounts receivable, following up on unpaid or denied claims to maximize reimbursement.
- Coordinate treatment plan presentations with financial breakdowns, explaining insurance coverage and patient responsibilities.
- Manage scheduling, patient intake, billing, and HIPAA-compliant record keeping.
- Supervise front office team including hiring, training, and performance evaluations; ensure adherence to office protocols.
- Maintain strong relationships with insurance providers and stay current on policy changes and billing codes (e.g., CDT codes).
- Oversee payroll, office budgets, supply ordering, and vendor relations.
- Collaborate with dental staff to improve patient flow, reduce cancellations, and maintain high patient satisfaction.
Education
Associate of Arts - General Studies
River Parish Community College
Gonzales, LA05-2011
High School Diploma -
Saint Amant High School
Gonzales05-2009
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Scheduling and calendar management
- Relationship building
- Staff management
- Training and coaching
- Workflow optimization
- Event coordination
- Contract negotiations
- Decision-making
Timeline
Office Manager
Ralph Sellers Auto Group
11.2022 - Current
Office Manager
Community Steel
05.2019 - 10.2022
Insurance and Office Manager
Smart Dental
02.2017 - 09.2019
Associate of Arts - General Studies
River Parish Community College
High School Diploma -
Saint Amant High School
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