Matthew Fournet

Ross Tire & Service

Lafayette

06.2008 - Current

Directed and coordinated products, services and sales activities.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Established relationships with key clients, while maintaining existing customer base.
Maintained accurate records of all transactions between customers and company representatives.
Resolved customer complaints regarding sales and service.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Provided technical support for customers when needed, answering questions about product features and capabilities.
Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Maintained updated knowledge through continuing education and advanced training.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Handled customer complaints in a professional manner.
Answered customer inquiries regarding product features, pricing, and availability.

Summary