Matthew Higgins
Amite City
Summary
Result-driven business leader with proven track record in strategic planning, operational excellence, and financial management. Skilled in fostering team collaboration, driving growth initiatives, and adapting to evolving business needs. Known for strong leadership, effective communication, and focus on achieving measurable results. Proficient in decision-making, conflict resolution, and leveraging market opportunities to maximize profitability.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Managing Partner
Sonic Drive In
Amite, LA
04.2005 - Current
- Managed restaurant scheduling, foodservice and customer service.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Wendy's International
Hammond, LA
01.2002 - 04.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
General Manager
Jamba Juice
Folsom, CA
01.2000 - 09.2001
- Opened up a new location in Folsom, Ca which at the time was the biggest store opening in Jamba's history.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager / Divisional Training Manager
In-N-Out Burger
Moreno Valley, CA / Sacramento, CA
04.1989 - 01.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Managed new employee orientation training process for more than 150 employees each year.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Coordinated and prioritized required training courses for 100's of employees.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CAAssociate of Science - Computer Technology
Control Data Institute
Riverside, CASkills
- Sales revenue enhancement
- Operations management
- Data-driven performance assessment
- Market trend analysis
- Food safety compliance
- Foodservice operations management
- Proficient in handling multiple tasks
- Clear interpersonal communication
- Strong organizational abilities
- Talent acquisition
- Team development
Certification
Serve Safe Certified
Timeline
Managing Partner
Sonic Drive In
04.2005 - Current
General Manager
Wendy's International
01.2002 - 04.2005
General Manager
Jamba Juice
01.2000 - 09.2001
Store Manager / Divisional Training Manager
In-N-Out Burger
04.1989 - 01.2000
High School Diploma -
Moreno Valley High School
Associate of Science - Computer Technology
Control Data Institute