Matthew Loupe
Covington
Summary
Highly proactive professional with strong background in management, problem-solving, and working in fast-paced settings. Adept at managing employees and operations, maintaining computer systems and networks, managing software deployments and upgrades, managing operating systems, supporting remote work transitions by setting up VPN connections, removing malware, troubleshooting and diagnostics, network maintenance and user training. Skilled in user training and customer service. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Specialty Italian Bistro
05.2003 - Current
- Resolved challenging customer complaints to full satisfaction.
- Developed, implemented and managed business plans to promote profits.
- Carefully interviewed, selected, trained and supervised staff.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
- Maintained restaurant PCs, point of sale system software, and networks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and credit card terminals.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
No Degree - Computer And Information Sciences
University of South Alabama
Mobile, ALSkills
- Staffing and Sales Reporting
- Anticipating Problems
- Equipment Maintenance and Repairs
- Supply Ordering and Management
- Service Delivery Management
- Problem Solving
- Hardware installation
- Network troubleshooting
- Remote support
- Network maintenance
- Operating system management
- User training
- Software updating
- Troubleshooting and Diagnostics
Certification
Food Safety
Timeline
Restaurant Manager
Specialty Italian Bistro
05.2003 - Current
No Degree - Computer And Information Sciences
University of South Alabama
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