Matthew Malone
Baton Rouge
Summary
Friendly and empathetic with excellent communication skills and leadership, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate
LSU Barnes and Noble
01.2025 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
LSU Minorities in Sports Member
LSU
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Intramural Sports Official
LSU
11.2024 - Current
- Continuously improved officiating skills through ongoing training sessions, workshops, and mentorship opportunities.
- Collaborated with other officials to ensure consistent rule interpretation and application across all games.
- Enhanced team communication by facilitating pre-and post-game meetings with players and coaches.
- Managed conflict resolution between players or teams effectively while maintaining neutrality in decision-making processes.
- Received positive feedback from players and supervisors on professionalism, fairness, and overall officiating abilities.
- Streamlined administrative tasks such as tracking player eligibility requirements or submitting incident reports when necessary.
- Helped maintain an inclusive playing environment by understanding diverse cultural backgrounds of participants.
- Promoted good sportsmanship among players through consistent enforcement of conduct policies.
- Improved player experience by enforcing game rules and maintaining a fair playing environment.
- Contributed to a positive atmosphere by engaging with players during down times and offering encouragement during play.
Outreach Chair
Changing The Outlook
10.2024 - Current
- Assisted with special events and programs.
- Organized various events at local elementary schools to foster community engagement.
- Organized and served food to support the homeless community.
- Coordinated chair setup with event planners for smooth operations.
- Developed comprehensive agendas for committee meetings, ensuring timely completion of tasks and projects.
- Achieved committee objectives by effectively leading meetings and fostering collaboration among members.
- Built strong relationships with key stakeholders, enhancing the credibility and reputation of the organization within the community.
- Recruited and mentored new committee members, fostering a positive environment for professional growth and development.
- Ensured compliance with all relevant regulations governing nonprofit organizations by staying informed about changes in legislation affecting our operating environment.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced community participation by effectively communicating outreach programs.
Volunteer
Greater Baton Rouge Food Bank
09.2023 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Organized and packaged boxes to streamline the distribution process.
College of Human Science and Education Ambassador
Louisiana State University
04.2023 - Current
- Organized outreach activities in local high schools to raise awareness of college opportunities
- Created informational materials such as brochures, flyers, and handouts for prospective students
- Coordinated events such as open houses, campus tours, and student panels to promote the college's offerings
- Built and maintained relationships with college admissions offices.
- Assisted with the planning and execution of open house events, contributing to increased enrollment numbers.
- Utilized strong public speaking skills to relay critical information to large groups of prospective students and their families during formal presentations.
- Streamlined communication channels between College Ambassadors team members ensuring cohesive branding efforts and efficient coordination.
- Boosted student interest in college programs through targeted marketing strategies and social media campaigns.
- Maintained a thorough understanding of college policies, procedures, and offerings to accurately answer inquiries from prospective students.
- Enhanced campus engagement by organizing and promoting various events and activities.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Participated in student panels to represent the College of Human Science and Education.
LSU Dream Team
LSU Women's Basketball
09.2022 - Current
- Supported team objectives by consistently meeting or exceeding individual productivity goals.
- Supported the execution of basketball practice drills and routines.
- Facilitated effective practice routines for the basketball team.
- Cultivated meaningful relationships with teammates and coaches.
- Contributed to the success of a championship-winning team.
Room Server
Arbor Terrace Assisted Living
07.2021 - Current
- Stocked server areas with supplies before, during and after shifts
- Developed strong and lasting resident relationships
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Completed opening and closing checklists to ensure smooth restaurant operations
- Documented food orders and ran items to guest tables in dining room
- Provided timely checks on guest needs and brought requests
- Restocked tables, wait staff areas and order staging areas
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests
- Refilled drinks and checked with diners to meet specific needs
- Monitored dining rooms for safety and customer needs
- Set 18 tables for Breakfast, Lunch and Dinner meals to prepare for over 60 daily diners and reset tables after customers left
- Greeted customers, answered questions and recommended specials to increase profits
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Addressed complaints to kitchen staff and served replacement items
- Served food and beverages to patrons and immediately remedied issues with orders
- Cleaned tables and chairs to prepare dining area for next customers
- Trained new employees on restaurant procedures and plating techniques
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Provided exceptional service to high volume of daily customers
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
Leasing Consultant
Scion
05.2024 - 07.2024
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
- Conducted follow-ups with tenants to share updates or collect feedback, boosting customer satisfaction
Intern
University of Maryland Medical Systems
06.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Gathered, organized and input information into digital database.
Camp Counselor
Grace Kids Care
06.2022 - 08.2023
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Led groups of children safely through variety of camp activities.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
Bachelor of Science - KINESIOLOGY
Louisiana State University
Baton Rouge, LA05.2026
Skills
- Customer Service Skills
- Team collaboration
- Conflict resolution
- Attention to detail
- Organizational capabilities
- Cash register operation
- Relationship building
- Team leadership
Certification
CPR Certification
Timeline
Store Associate
LSU Barnes and Noble
01.2025 - Current
LSU Minorities in Sports Member
LSU
11.2024 - Current
Intramural Sports Official
LSU
11.2024 - Current
Outreach Chair
Changing The Outlook
10.2024 - Current
Leasing Consultant
Scion
05.2024 - 07.2024
Volunteer
Greater Baton Rouge Food Bank
09.2023 - Current
Intern
University of Maryland Medical Systems
06.2023 - 08.2023
College of Human Science and Education Ambassador
Louisiana State University
04.2023 - Current
LSU Dream Team
LSU Women's Basketball
09.2022 - Current
Camp Counselor
Grace Kids Care
06.2022 - 08.2023
Room Server
Arbor Terrace Assisted Living
07.2021 - Current
CPR Certification
Bachelor of Science - KINESIOLOGY
Louisiana State University
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