MATTHEW NEALLY
Maurice
Summary
Customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Ambassador
Popshelf
09.2023 - Current
- Provides exceptional customer service each day through active listening, suggestive selling, and a positive attitude
Merchandising Assistant Store Manager
Lowe's
08.2020 - 10.2023
- Managed day to day operations of the store, including PRO sales, Lumber, Tools, Hardware, and customer service, while helping meet all other daily business objectives
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Inspired team morale through support, meaningful conversations, active training opportunities, and driving team engagement in order to deliver exceptional customer service
- Contacted existing and prospective PRO customers by phone or email to build personal relationships
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
General Merchandising Executive Team Leader
Target Corporation
03.2018 - 03.2020
- Drove a sales culture through training and coaching exercises that helped increase store sales over $80 million in 2019 and improved 2018 numbers by 8
- Strategically planned and executed 2018 Black Friday event that ranked our store 8 of nearly 2000 stores in the company for total sales, breaking $1.3 million
- Supported the digital sales department to help secure 40% increase in digital sales, including Order Pick Up, Drive Up, Ship to Store orders, and Target.com orders for 2019
- Deployed Stores' Modernization strategies through iterative coaching exercises, role playing, and four daily statuses with individual leaders.
Sales floor Operations Executive
Target Corporation
06.2009 - 03.2018
- Managed daily operations of the sales floor, including the price change team, in-stocks team, and dayside logistics team to ensure accuracy, brand standards, and a safe and effective workflow
- Supported Metairie, Covington, Slidell, Hammond, Baton Rouge, Lake Charles, and Lafayette stores during new store openings and recovery.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Science in Business Administration - Finance
University of Louisiana at Lafayette
Lafayette, LA12.2005
Skills
- Customer Service
- Customer Relationship Management (CRM)
- Complaint Resolution
- Project Management
- Leadership
- Active Listening
- Problem Solving
- Critical Thinking
Timeline
Customer Service Ambassador
Popshelf
09.2023 - Current
Merchandising Assistant Store Manager
Lowe's
08.2020 - 10.2023
General Merchandising Executive Team Leader
Target Corporation
03.2018 - 03.2020
Sales floor Operations Executive
Target Corporation
06.2009 - 03.2018
Bachelor of Science in Business Administration - Finance
University of Louisiana at Lafayette
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