Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Roberts

DERIDDER

Summary

Experienced Field Service Technician skilled in equipment maintenance, heavy machinery repair, and diagnostic troubleshooting. Proven ability to conduct preventive maintenance and enhance customer relationships. Dedicated professional with extensive experience in heavy machinery repair and maintenance. Known for exceptional diagnostic troubleshooting and commitment to preventive maintenance, ready to drive operational efficiency and ensure equipment reliability.

I am currently looking and planning to relocate to the Springdale, AR, area to be closer to family.

Overview

10
10
years of professional experience

Work History

Field Service Technician

Doggett Machinery Services
Alexandria,LA
01.2025 - Current
  • Installed and repaired heavy machinery on-site for optimal performance.
  • Conducted routine maintenance checks to ensure equipment functionality.
  • Diagnosed mechanical issues using industry-standard tools and techniques.
  • Communicated with clients to understand service needs and expectations.
  • Maintained accurate service records and documentation for each job performed.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Disassembled defective machines for repair or replacement of parts.
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.

Service Manager

United Rentals
Westlake
04.2023 - 01.2025
  • Coordinated team schedules to optimize service delivery.
  • Maintained accurate records of service transactions and feedback.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service
  • Managed a team of 14 Field Technicians.

Field Service Technician 4

United Rentals
Westlake
05.2015 - 04.2023
  • Installed and repaired heavy machinery at customer sites.
  • Conducted routine maintenance checks on equipment to ensure optimal performance.
  • Diagnosed technical issues and provided effective solutions to clients.
  • Maintained accurate records of service visits and repairs performed.
  • Performed heavy repairs on various different types of customer owned equipment.

Education

High School Diploma -

Parkview Baptist
Lake Charles, LA
03-2010

Skills

  • Equipment maintenance
  • Heavy machinery repair
  • Diagnostic troubleshooting
  • Preventive maintenance
  • Technical documentation
  • Customer relationship management
  • Diagnostic software
  • Class B CDL experience operating large service trucks
  • JLG certified on manlifts and telehandlers
  • On-site field repairs
  • Own all required tools
  • John Deere certified technician
  • Cummins diagnostic training
  • Deutz engine training

Timeline

Field Service Technician

Doggett Machinery Services
01.2025 - Current

Service Manager

United Rentals
04.2023 - 01.2025

Field Service Technician 4

United Rentals
05.2015 - 04.2023

High School Diploma -

Parkview Baptist

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Matthew Roberts