Mauriceia Caine
Zachary
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution
Overview
4
4
years of professional experience
Work History
Clinical Service Representative
Our Lady Of The Lake Hospital
01.2025 - 08.2025
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Patient Service Representative PRN
Lane Regional Medical Center
06.2024 - 01.2025
- Verified insurance eligibility and coverage for patients.
- Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access I
Our Lady of the Lake Independance
10.2023 - 01.2025
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Accurately inputted patient and insurance information into company's computer system using Epic.
Patient Registration Representative
Open Health Care Clinic
01.2023 - 09.2023
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
WFH Customer Care Specialist 2
Select Quote
06.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Provided customers with detailed information on company products, services and materials.
Customer Service Manager
Educare Academy & Child Care
02.2021 - 06.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Science - Nursing
Southern University And A&M College
01-2027
High School Diploma -
Zahary High School
05-2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Medical insurance
- Office administration
- Time management
- Multitasking proficiency
Timeline
Clinical Service Representative
Our Lady Of The Lake Hospital
01.2025 - 08.2025
Patient Service Representative PRN
Lane Regional Medical Center
06.2024 - 01.2025
Patient Access I
Our Lady of the Lake Independance
10.2023 - 01.2025
Patient Registration Representative
Open Health Care Clinic
01.2023 - 09.2023
WFH Customer Care Specialist 2
Select Quote
06.2022 - 03.2023
Customer Service Manager
Educare Academy & Child Care
02.2021 - 06.2022
High School Diploma -
Zahary High School
Bachelor of Science - Nursing
Southern University And A&M College
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