MaurKeriyah Harbor
LA
Summary
Skilled customer service representative with 4 years of experience in various roles, including assembly line work, customer service, and cash handling. Proficient in quality control, customer service, and warehouse operations. Possesses a high school diploma.
Overview
5
5
years of professional experience
Work History
Cook
Clarion Suites
01.2024 - 01.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Assembly Line Worker
Polaris Industries
05.2023 - 08.2023
- Performed quality checks on finished products to ensure they meet company standards
- Collaborated with team members to achieve daily production targets and maintain workflow efficiency
- Followed safety protocols and maintained a clean and organized work area at all times
- Operated assembly line machinery and equipment to assemble products according to specifications
- Collaborated with team members to achieve daily production targets and maintain workflow efficiency
Customer Service Representative
AT&T
05.2021 - 08.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Cashier/Stocker
Dollar Tree
01.2020 - 03.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Performed quality checks on incoming products to ensure it met company standards before stocking them
Crew Member
Mcdonald's
06.2020 - 12.2020
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
Education
High school diploma -
Ferriday High School
Ferriday, LA05.2022
Skills
- Warehouse Distribution Experience
- Manufacturing
- Customer service
- Computer skills
- Time management
- Active listening
- Critical thinking
- Work ethic and integrity
- Patience and empathy
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certifications
First Aid Certified
Chemical Agent Certified
Driver's License
Timeline
Cook
Clarion Suites
01.2024 - 01.2025
Assembly Line Worker
Polaris Industries
05.2023 - 08.2023
Customer Service Representative
AT&T
05.2021 - 08.2022
Crew Member
Mcdonald's
06.2020 - 12.2020
Cashier/Stocker
Dollar Tree
01.2020 - 03.2022
High school diploma -
Ferriday High School
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