
Motivated and dependable professional with strong customer service and leadership experience in fast-paced environments. Skilled in communication, organization, and problem-solving, with a proven ability to handle high volumes of interactions while maintaining a positive and professional attitude. Experienced in managing responsibilities, resolving customer concerns, and creating welcoming environments that keep people satisfied and comfortable. Quick learner with a strong work ethic, confident in building relationships, staying organized, and representing a business in a polished and reliable way.
currently work in the childcare area at Titans Fitness, where I supervise and care for children while their parents work out. I make sure the kids are safe, engaged, and having a positive experience by organizing activities and interacting with them throughout the day. I work with different age groups and personalities, which has helped me stay patient, attentive, and adaptable. This role has strengthened my communication skills and taught me how to stay calm and responsible in a fast-paced environment.
I worked as a manager at Sugar Woodfire Bistro, where I oversaw daily operations and focused heavily on customer service. I answered phone calls, handled customer concerns, and made sure guests’ needs were met while creating a positive and welcoming experience. I worked closely with customers to resolve issues quickly and professionally, keeping them satisfied even during busy shifts. This role helped me build strong communication, leadership, and problem-solving skills while staying organized and calm under pressure.
I worked as a shift lead at Dunkin’ Donuts, where I helped manage daily operations and kept the team organized during busy shifts. I handled customer orders and payments, resolved issues, and made sure every customer had a positive experience. I also supported team members, delegated tasks, and maintained cleanliness and efficiency throughout the store. This role strengthened my leadership, communication, and ability to stay calm and efficient in a fast-paced environment.