McKenzie Romero
New Iberia
Summary
Detail-oriented professional with a strong background in logistics and customer service. Skilled in problem-solving and time management, committed to delivering exceptional service and optimizing delivery processes to drive operational success.
Diligent Assistant General Manager with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
11.2024 - Current
- Implemented route optimization techniques to enhance fuel efficiency and reduce costs.
- Collaborated with warehouse staff to streamline loading processes, improving overall efficiency.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Delivery Driver
Amazon
08.2023 - 10.2024
- Delivered goods efficiently while adhering to safety protocols and company policies.
- Maintained accurate delivery records and logs for tracking purposes.
- Navigated routes effectively to ensure timely deliveries and customer satisfaction.
- Communicated with customers regarding delivery schedules and any potential delays.
- Conducted vehicle inspections to ensure optimal performance and compliance with regulations.
- Assisted in training new drivers on delivery procedures and best practices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Sales Associate
Reach Island LLC
03.2023 - 08.2023
- Engaged customers to identify needs and recommend suitable products.
- Managed inventory levels, ensuring accurate stock availability for sales.
- Processed transactions efficiently using point-of-sale systems.
- Trained new associates on product knowledge and customer service best practices.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Monitored sales trends to provide feedback for improving product offerings.
Assistant Manager
Jimmy John's
08.2020 - 02.2022
- Managed daily operations to ensure timely sandwich preparation and quality service.
- Trained and mentored team members on operational procedures and customer service standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented promotional strategies to enhance sales during peak hours.
Warehouse Worker
Amazon
11.2019 - 12.2020
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Loaded and unloaded shipments, ensuring accurate inventory management.
- Conducted quality checks on incoming and outgoing goods to maintain standards.
- Collaborated with team members to achieve daily production targets.
Education
High School Diploma -
New Iberia Senior High
New IberiaSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Time management skills
- Clean driving record
- GPS and route planning
- GPS navigation
- Heavy lifting
- Vehicle cleaning and maintenance
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Pre-trip and Post-trip inspections
- Inventory management
- Verbal and written communication
- Pallet jack and hand truck operation
- Cash transaction handling
- Exceptional written and verbal communication skills
- Courteous and polite demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Certification
- Assistant General Manager Training - 5 months after being hired
Languages
English
Full Professional
Timeline
Delivery Driver
Amazon
11.2024 - Current
Delivery Driver
Amazon
08.2023 - 10.2024
Sales Associate
Reach Island LLC
03.2023 - 08.2023
Assistant Manager
Jimmy John's
08.2020 - 02.2022
Warehouse Worker
Amazon
11.2019 - 12.2020
High School Diploma -
New Iberia Senior High