Mckinzie Pesnell
Ruston
Summary
Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Lincoln Community Health Center
10.2023 - Current
- Supported dentists by preparing treatment rooms and organizing materials ahead of procedures.
- Ensured accuracy in maintaining patient records and documentation practices.
- Educated patients on post-operative care and oral hygiene best practices.
- Collaborated with team members to enhance workflow efficiency within the clinic.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Coordinated patient intake processes to ensure timely access to Medicaid services.
- Educated clients on Medicaid benefits, eligibility requirements, and available resources.
- Implemented best practices for documentation to maintain compliance with state regulations and standards.
Customer Service Associate
Dollar Tree
02.2021 - 07.2021
- Delivered exceptional customer service through effective communication and active listening.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
- Collaborated with team members to streamline processes and improve service efficiency.
- Assisted in training new associates on company policies and customer service protocols.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash and credit payments, maintaining accuracy in daily cash drawer reconciliation.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Registered Dental Assistant - Dental Assisting
Accelerated Dental Assisting Academy
West Monroe, LA07-2023
Skills
- Patient record management
- Treatment room preparation
- X-ray administration
- Radiation safety compliance
- Post-operative care education
- Medical history documentation
- Vital signs recording
- Active listening techniques
- Team collaboration skills
- Dental impressions
- Equipment sterilization
- Appointment scheduling
- Infection control proficiency
- Inventory management
Timeline
Dental Assistant
Lincoln Community Health Center
10.2023 - Current
Customer Service Associate
Dollar Tree
02.2021 - 07.2021
Registered Dental Assistant - Dental Assisting
Accelerated Dental Assisting Academy