Meagan McKinnon
New Orleans
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Ford Law Pros PC
05.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Elementary School Teacher
St. Stephens Catholic School
08.2023 - 05.2024
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
Banking Customer Service Representative
Hancock Whitney Bank
05.2022 - 06.2023
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
Kindergarten Teacher's Assistant
Bricolage Academy
08.2020 - 05.2022
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
- Collaborated with instructors to develop engaging lesson plans.
- Maintained and operated classroom equipment to maximize use and lifespan.
Supervisor of Operations
Starbucks
01.2018 - 07.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Executive Assistant
Ford Law Pros
03.2015 - 04.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
Supervisor of Operations
Sodexo Campus Services
08.2014 - 06.2018
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Education
Bachelor of Science - Behavioral Health
Grand Canyon University
Phoenix, AZ11-2027
High School Diploma -
Walter L. Cohen
New Orleans, LA05-2013
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Office administration
- Administrative support
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Receptionist
Ford Law Pros PC
05.2024 - Current
Elementary School Teacher
St. Stephens Catholic School
08.2023 - 05.2024
Banking Customer Service Representative
Hancock Whitney Bank
05.2022 - 06.2023
Kindergarten Teacher's Assistant
Bricolage Academy
08.2020 - 05.2022
Supervisor of Operations
Starbucks
01.2018 - 07.2020
Executive Assistant
Ford Law Pros
03.2015 - 04.2020
Supervisor of Operations
Sodexo Campus Services
08.2014 - 06.2018
Bachelor of Science - Behavioral Health
Grand Canyon University
High School Diploma -
Walter L. Cohen
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