Mecca Hayes

Duties SummaryEmail processing -respond to emails through our ORBS system and Microsoft office by answering questions asked or forward emails to the person intended for. Name change processing -review and verify information uploaded in the ORBS system is sufficient to process the change of name as requested. Inform applicant that information submitted was sufficient and process the change or if not request additional proof. Data Entry -verify information submitted on Excel spreadsheets are correct for each applicant. Create an account for applicant in our ORBS system by entering all data from spreadsheet and forms submitted, which allows applicants access of proper applications. Update excel spreadsheet and inform analyst the task is completed. In conjunction with this task, monitor those accounts for application submission. Once application is submitted verify that fees paid are correct. Linking files to Laserfiche (electronic filing system) -files are received through our ORBS system as well as through regular mail and should be linked to the proper files in Laserfiche. I download files from ORBS into Laserfiche to be linked to the proper applicant's file or link files that were scanned directly to Laserfiche that are awaiting to be linked to the proper folders. Transcript processing -download transcripts from our 3rd party vendors, that were sent from programs. Verify information to apply to correct applicant, then upload document into our Laserfiche system to upload into the correct applicant's file. NCLEX Test Result processing -I log into a separate server to retrieve these results. Download the results of the intended applicants from Pearson Vue testing center site. Those files are then uploaded into Laserfiche to be linked to the proper applicant's folder. Analysts are notified so the applicants can be informed of successful results to be credentialed as an RN or unsuccessful results resulting in retesting if applicable. Customer service -Answer phone calls assisting applicants or forward calls to proper person if a transfer is needed. Assist clients that come into the board to drop off documents or need to sign information previously submitted. Direct applicants or potential applicants to correct rules and procedure information when unsure of the process due to certain circumstances that arise or may have arisen previously. Give assistance to applicants, as for as explaining timeframes, procedures and requirement, when trying to determine next course of action. Correspond with program heads when inconsistencies arise with information submitted by applicants. Provided mentorship to student workers with clerical work relative to an administrative coordinator. Review application and all documents submitted by applicants with their online application. Analyze background information insuring there are no criminal issues that may hinder an applicant from proceeding on to clinicals.
Approve applications and issue clinical permit numbers for applicants clear to move forward and submit a claim for those needing to be escalated on for further review to another department.
Process applications for Nurse Practitioners needing to add controlled substance authority and a collaborating physician to their account.
Log into the Board of Pharmacy websites to ensure Nurse Practitioners are approved for controlled substance authority.
Log into the Medical Examiner’s website to ensure the collaborating physician’s license is active and that they hold no disciplinary action.

• Reviewed licensing applications for compliance with state nursing regulations.
• Responded to inquiries from applicants regarding licensing processes and requirements.
• Collaborated with other departments to ensure timely processing of licenses or permits.
• Verified that all required documentation was submitted prior to issuing a license or permit.
• Analyzed data from multiple sources related to licensure applications.

Past duties included reviewing and canceling insurance policies, run motor vehicle reports, edit and correct errors on insurance policies. Current duties include processing credit card payments and data entry, customer service, process endorsements when customers need to change their policy, issue insurance quotes, submit verifications letters and verifying coverage to lienholders, contact Department of Motor vehicles when needed, download insurance information into different states database and faxing and emailing.