Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Megan Benoit

Thibodaux

Summary

General Manager with extensive leadership experience in managing diverse teams and driving strategic initiatives. Expertise in enhancing operational efficiencies and achieving significant revenue growth in dynamic environments. Recognized for fostering customer satisfaction and cultivating strong team cultures that promote innovation. Proven track record in business development and effective strategic planning.

Overview

7
7
years of professional experience

Work History

General Manager

Chiasson's Po'boy's
Thibodaux
02.2024 - Current
  • Oversaw daily operations to ensure efficient service delivery at Chiasson's Po'boy's.
  • Managed staff scheduling to enhance coverage during peak hours.
  • Implemented food safety training programs for new employees.
  • Coordinated inventory management to maintain optimal stock levels.
  • Facilitated team meetings to improve communication and address concerns.
  • Monitored quality control procedures for food preparation and presentation.
  • Resolved customer complaints swiftly while upholding service standards.
  • Administered employee discipline through clear verbal and written warnings.

Shift Lead Supervisor

CVS Pharmacy
Thibodaux
09.2023 - 02.2024
  • Directed staff transitions to ensure adherence to company policies and procedures.
  • Implemented process improvements to boost workflow efficiency.
  • Ensured compliance with safety standards and regulations in daily operations.
  • Resolved customer complaints by providing timely solutions or escalating issues efficiently.

Cook Shift Leader

Brooke’s Sno-World
Thibodaux
05.2023 - 08.2023
  • Ensured consistent adherence to quality standards in food preparation.
  • Assisted in developing daily specials and seasonal menu modifications.
  • Trained new cooks on proper food handling procedures.
  • Verified accuracy of food orders prior to service.
  • Directed kitchen staff on food preparation, cooking times, portion sizes, and dish presentation.

Shift Lead Supervisor

CVS Pharmacy, Retail
Thibodaux
04.2022 - 03.2023
  • Directed staff transition to ensure compliance with company policies and procedures.
  • Monitored daily operations for adherence to safety standards and regulations.
  • Created schedules and tracked attendance records for team members.
  • Assigned tasks based on employees' abilities, skills, and experience.
  • Resolved customer complaints by providing timely solutions or escalating issues as necessary.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Maintained accurate inventory records of products used during shifts.
  • Collaborated with management on plans to improve productivity and reduce costs.

Cook

Brooke’s Sno-World
Thibodaux
12.2021 - 04.2022
  • Prepared meals per recipes and menus, adjusting ingredients and cooking times as needed.
  • Ensured compliance with food safety standards during food storage and preparation.
  • Maintained cleanliness of kitchen equipment, surfaces, utensils, and dishes.
  • Checked ingredient quality prior to use to guarantee freshness.
  • Cooked food to proper temperatures and stored items correctly.
  • Organized storage areas for optimal space utilization and efficiency.
  • Addressed customer complaints related to food quality and service issues.
  • Inspected kitchens for sanitary conditions before each shift.

Assistant Store Manager

Hibbett Sports
Thibodaux
10.2021 - 12.2021
  • Streamlined daily store operations to improve customer service and inventory management.
  • Supervised employee team, delivering training to enhance customer satisfaction.
  • Developed profitability strategies through financial analysis and cost-saving initiatives.
  • Created promotional campaigns to increase brand awareness and attract customers.
  • Maintained accurate records of transactions, stock levels, and employee performance metrics.
  • Monitored sales activities to ensure high-quality products and customer satisfaction.
  • Oversaw cash handling procedures, reconciling discrepancies for accuracy.
  • Resolved customer inquiries and complaints efficiently in person and via phone.

Housekeeping Room Attendant

Days Inn And Suites Richfield
Thibodaux
06.2021 - 09.2021
  • Sanitized bathrooms by scrubbing sinks, toilets, showers, and mirrors.
  • Cleaned guest rooms to meet established cleanliness standards.
  • Inspected completed cleaning duties to ensure quality control.
  • Replenished room amenities and stocked linen closets with supplies.
  • Reported maintenance issues in guest rooms to supervisor promptly.
  • Organized storage areas for efficient access to cleaning supplies.
  • Vacuumed carpets, swept stairwells, and cleaned public restrooms as needed.

Stocking Associate

Old Navy, Gap
Gonzales
04.2021 - 06.2021
  • Received and stocked merchandise shipments in compliance with store requirements.
  • Organized backroom areas to ensure proper storage and labeling of items.
  • Assisted customers in locating products on shelves and within the backroom.
  • Performed regular inventory counts to maintain accurate merchandise records.
  • Verified contents of delivery trucks against invoices upon unloading.
  • Ensured accurate pricing and tagging of products prior to stocking.
  • Maintained cleanliness of sales floor through sweeping, dusting, and mopping.
  • Discarded empty packaging after stocking products to maintain organization.

Assistant Store Manager

Family Dollar
Thibodaux
04.2020 - 03.2021
  • Managed day-to-day store operations, enhancing customer service and inventory management.
  • Monitored sales activities, ensuring customers received quality goods and satisfactory service.
  • Developed strategies to increase store profitability through financial analysis and cost-saving measures.
  • Supervised employees, providing training to maintain high customer satisfaction levels.
  • Maintained accurate records of transactions, stock levels, and employee performance metrics.
  • Resolved customer complaints promptly, addressing issues arising during store hours.
  • Conducted regular performance reviews with staff, assessing progress and setting development goals.

Cook

Brooke’s Sno-World
Thibodaux
03.2020 - 06.2020
  • Prepared meals according to established recipes and dietary guidelines, modifying ingredients as needed.
  • Sanitized kitchen surfaces and equipment daily to uphold cleanliness standards.
  • Maintained strict food safety protocols during storage and preparation of food items.
  • Ensured daily cleanliness of work areas and kitchen equipment for optimal hygiene.
  • Wrapped, dated, and labeled food items in storage to ensure safety and freshness.

Customer Service Associate

Three Stitches
Thibodaux
07.2019 - 10.2019
  • Greeted customers, identifying needs and providing product information.
  • Processed orders with accuracy and efficiency.
  • Resolved inquiries promptly to enhance customer experience.
  • Maintained organized tracking of customer interactions and feedback.
  • Assisted with returns, exchanges, and refunds as necessary.
  • Developed relationships with key clients through consistent follow-up communication.
  • Tracked inventory levels to ensure availability of popular items.
  • Handled cash register operations accurately during peak periods.

Furniture Sales Associate

Big Lots
Thibodaux
11.2018 - 07.2019
  • Greeted customers and assessed needs to enhance shopping experience.
  • Assisted customers in selecting furniture that aligned with design preferences and budgets.
  • Provided detailed product information regarding materials, construction, and care instructions.
  • Completed sales transactions accurately to ensure customer satisfaction.
  • Maintained showroom cleanliness through regular dusting and polishing of furniture.
  • Restocked shelves promptly with new inventory to meet customer demand.
  • Answered customer inquiries about product availability, pricing, and delivery options.
  • Explained warranties and maintenance requirements for purchased products.

Education

High School Diploma -

Thibodaux High School
Thibodaux, LA
05.2019

Certificate - Medical Assistant

Fletcher Community College
Schriever, LA

Skills

  • Operations management
  • Staff training and development
  • Meal preparation
  • Performance improvement
  • Food safety compliance
  • Restaurant operations oversight
  • Inventory management
  • Cleaning and sanitation practices
  • Sales techniques and strategies
  • Schedule planning
  • Customer relationship management (CRM)
  • Team leadership skills
  • Retail merchandising expertise
  • Guest services excellence
  • POS system proficiency
  • Customer inquiries handling
  • Cash management and handling
  • Check processing and payment collection
  • Customer complaint resolution strategies
  • Customer satisfaction focus
  • Loyalty program promotion skills
  • Store cleanliness maintenance
  • Loss prevention strategies
  • Creative problem-solving
  • Sales promotions execution
  • Returns and exchanges processing
  • Gift wrapping services
  • Meeting sales targets
  • Inventory stocking and replenishment
  • Store opening and closing procedures
  • Special order fulfillment
  • Cash drawer oversight and management

Certifications

  • S/P2 Collision Repair and Refinish Safety
  • S/P2 Collision Repair and Refinish Pollution
  • Prevention S/P2 Automotive Service
  • Safety S/P2 Automotive Service Pollution Prevention
  • CPR, AED, and First Aid Certified
  • Microsoft Word, PowerPoint, and Publisher Certificates

Timeline

General Manager

Chiasson's Po'boy's
02.2024 - Current

Shift Lead Supervisor

CVS Pharmacy
09.2023 - 02.2024

Cook Shift Leader

Brooke’s Sno-World
05.2023 - 08.2023

Shift Lead Supervisor

CVS Pharmacy, Retail
04.2022 - 03.2023

Cook

Brooke’s Sno-World
12.2021 - 04.2022

Assistant Store Manager

Hibbett Sports
10.2021 - 12.2021

Housekeeping Room Attendant

Days Inn And Suites Richfield
06.2021 - 09.2021

Stocking Associate

Old Navy, Gap
04.2021 - 06.2021

Assistant Store Manager

Family Dollar
04.2020 - 03.2021

Cook

Brooke’s Sno-World
03.2020 - 06.2020

Customer Service Associate

Three Stitches
07.2019 - 10.2019

Furniture Sales Associate

Big Lots
11.2018 - 07.2019

High School Diploma -

Thibodaux High School

Certificate - Medical Assistant

Fletcher Community College

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Megan Benoit