Megan Etienne
Broussard
Summary
Seeking a long term position to utilize my education, skills and work experience to benefit the company and for my personal growth and professional advancement.
Overview
16
16
years of professional experience
Work History
Business Assistant
Heartland Dental
06.2024 - Current
- Serve as the primary point of contact for patients regarding their treatment plans and appointments.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Review and verify benefit information to ensure coverage for dental procedures.
- Assist with administrative tasks such as filing, scheduling appointments, and managing patient inquiries via phone and in-person.
- Utilize excellent phone etiquette to communicate effectively with patients, insurance companies, and healthcare providers.
- Collaborate with dental staff to ensure all necessary documentation is complete prior to patient visits.
Debt Collector
Transdelta LLC
04.2019 - 02.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Patient Account Representative II
University Hospital & Clinics
04.2017 - 04.2019
- Generated monthly statements to check outstanding balances.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
Patient Access Representative
University Hospital & Clinics
06.2016 - 04.2017
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Scanned documentation and entered into the database.
- Entered orders into the EMR system efficiently and without errors.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Maintained strict patient and physician confidentiality.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Updated patient financial information to guarantee accuracy.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Expertly transcribed medical reports for a variety of physicians in a hospital setting.
Account Manager
Healthcare Services Group Inc
09.2015 - 06.2016
- Established staff schedules and assignments based on facility needs and equipment availability.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Participated in facility surveys and inspections made by authorized governmental agencies.
- Identified process improvements in the day-to-day functioning of the department.
- Assigned employee areas, scheduled staff breaks and authorized overtime.
- Established standards for selection, promotion and termination of staff.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Chart Specialist
University Hospital & Clinics
12.2013 - 09.2015
- Received and routed medical records.
- Input data into computer programs and filing systems.
- Received and processed medical records requests.
- Sorted materials and file according to guidelines.
- Reviewed charts and flag incomplete or inaccurate information.
- Adhered to all facility, company and legal guidelines.
- Responded to materials requests and retrieved necessary information.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Sales Specialist
Jcpenney
04.2009 - 12.2013
- Folded and arranged garments in attractive displays.
- Communicated all store initiatives and promotions to customers to generate return business.
- Set up and explained new membership contracts.
- Recommended alternative items if product was out of stock.
- Replenished supplies, bags and other materials at each cash wrap.
- Participated in physical inventory counts each month.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Helped drive sales goals and achieve monthly quotas.
Receptionist
Accentuations Hair Salon
09.2008 - 03.2009
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Restocked linen and laundry in all areas of the salon.
- Performed inventory and restocking assignments as necessary.
- Maintained the front desk workstation by keeping it clean and free of personal items.
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Carefully maintained financial filing system.
Education
High School Diploma -
Lafayette High School
Lafayette, La2010
Skills
- Effective staff coach
- Knowledge of Medicaid statutes and regulations
- Quality improvement competency
- Promotes positive behavior
- Adept at prioritizing/managing deadlines
- Detail-oriented
- Efficient and reliable team player
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Multi-line phone talent
- POS systems expert
- Excellent work ethic
- Proficient in Microsoft Excel,Powerpoint, and Word
References
- References available upon request.
Timeline
Business Assistant
Heartland Dental
06.2024 - Current
Debt Collector
Transdelta LLC
04.2019 - 02.2024
Patient Account Representative II
University Hospital & Clinics
04.2017 - 04.2019
Patient Access Representative
University Hospital & Clinics
06.2016 - 04.2017
Account Manager
Healthcare Services Group Inc
09.2015 - 06.2016
Chart Specialist
University Hospital & Clinics
12.2013 - 09.2015
Sales Specialist
Jcpenney
04.2009 - 12.2013
Receptionist
Accentuations Hair Salon
09.2008 - 03.2009
High School Diploma -
Lafayette High School
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