Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Jetton

Princeton

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience
2019
2019
years of post-secondary education

Work History

Customer Service Representative

Concentrix
Princeton
02.2022 - 12.2022
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints using effective problem-solving techniques.
  • Documented customer interactions in the CRM system for record-keeping.
  • Utilized multiple communication channels to support diverse customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Desk Service Sales and Guest Expert

Poshe Salon & Spa
Bossier City
04.2021 - 02.2022
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

Bridal Consultant

Azarues
Bossier City
01.2019 - 01.2020
  • Assisted clients in selecting bridal gowns based on preferences and body types.
  • Provided knowledgeable advice on bridal trends and accessories to enhance client experience.
  • Managed appointment scheduling to optimize client consultations and shop efficiency.
  • Managed multiple projects simultaneously while ensuring deadlines are met.
  • Displayed excellent communication skills when interacting with clients both in-person and over the phone.
  • Created sales reports to track progress towards goals set by management team.
  • Maintained inventory of merchandise, including ordering new items when necessary.
  • Tracked orders from start to finish including purchase orders, shipping and receiving documents and invoices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

Haughton High School
Haughton, LA

Skills

  • Customer relationship management
  • Conflict resolution
  • Problem solving
  • CRM documentation
  • Attention to detail
  • Active listening
  • Interpersonal skills
  • 10-key
  • Call center experience
  • Multi-line telephone operations
  • Data entry
  • Problem resolution
  • Refunds processing
  • Order processing
  • Call management
  • Customer consulting
  • Multitasking and organization
  • De-escalation techniques
  • Service upselling
  • Technical troubleshooting

References

References available upon request.

Timeline

Customer Service Representative

Concentrix
02.2022 - 12.2022

Desk Service Sales and Guest Expert

Poshe Salon & Spa
04.2021 - 02.2022

Bridal Consultant

Azarues
01.2019 - 01.2020

Haughton High School

Similar Profiles

CREATE PROFILE
Megan Jetton