Megan Jones
Lafayette
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office/Sales Assistant
Mark Staton, LLC.
Lafayette
08.2023 - Current
- Entered customer information into Google Sheets, QuickBooks, and Square.
- Contacted customers upon order completion to confirm delivery.
- Invoiced completed orders through QuickBooks for accurate financial tracking.
- Created estimates and orders in QuickBooks to streamline sales process.
- Answered multi-line phone system to assist customer inquiries.
- Assisted walk-in customers with product selection and checkout.
- Posted products on social media platforms to enhance online visibility.
- Packed and shipped orders efficiently while managing payment processing.
Jewelry Designer/Sales Consultant
Bijoux Fine Jewelers/Legacy Jewelers
Sulphur
01.2019 - 05.2023
- Exceeded monthly sales quota through effective rapport building and closing techniques.
- Designed custom jewelry tailored to clients' specifications.
- Utilized 'Counter Sketch' technology to provide clients with real-time design visuals.
- Maintained strong vendor relationships to ensure quality supply and service.
- Accurately managed till and inventory records for operational efficiency.
- Assisted in purchasing decisions to optimize product selection.
- Updated social media channels daily to enhance customer engagement.
- Ran and analyzed reports on EDGE system for performance insights.
Office Manager
Aspen Dental
Lake Charles
11.2017 - 11.2018
- Managed office operations for 10 employees, ensuring efficient workflow.
- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
- Enhanced patient satisfaction through effective communication and service delivery.
- Verified insurance coverage to streamline the billing process.
- Entered treatment plans and consulted with patients regarding care options.
- Collaborated with doctors to develop comprehensive treatment plans tailored to patient needs.
- Oversaw profit and loss management to maintain financial health of office.
- Handled hiring, interviewing, and training processes, including disciplinary actions as needed.
Assistant Manager/Seasonal Sales
Sterling Jewelers
Lake Charles
07.2011 - 09.2017
- Assumed managerial responsibilities during absence, ensuring smooth operations.
- Achieved store sales projections through dedicated effort and strategic initiatives.
- Maintained personal monthly sales while upholding performance standards.
- Focused daily efforts of associates on achieving store performance benchmarks.
- Enforced policies and procedures to maximize store profitability.
- Supported store manager in training sessions and role-play exercises for sales improvement.
- Participated in recruiting and selecting personnel, enhancing team capabilities.
- Resolved customer complaints quickly and courteously, maintaining high service standards.
Education
Some Courses - Process Technology
Sowela Technical Community College
Lake Charles, LA01.2015
Diploma -
Merryville High School
Merryville, LA01.2005
Skills
- Customer service excellence
- Office and store management
- Sales expertise
- Team leadership
- Scheduling and coordination
- Inventory management
- QuickBooks proficiency
- Social media marketing
- Effective communication
- Problem-solving techniques
- Reliability and dependability
Certification
- DCA Certified, 01/01/12, Present
- Driver's License
- National Certified Phlebotomy Technician, 01/01/15, 02/01/17, Completed coursework for National Phlebotomy Certification.
- Pharmacy Technician License, 05/01/07, 05/01/09, Completed and passed all coursework. Worked as a Tech.
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - References
Available upon request.
References
References available upon request.
Timeline
Office/Sales Assistant
Mark Staton, LLC.
08.2023 - Current
Jewelry Designer/Sales Consultant
Bijoux Fine Jewelers/Legacy Jewelers
01.2019 - 05.2023
Office Manager
Aspen Dental
11.2017 - 11.2018
Assistant Manager/Seasonal Sales
Sterling Jewelers
07.2011 - 09.2017
Some Courses - Process Technology
Sowela Technical Community College
Diploma -
Merryville High School
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