Megan Nieves

• Provided comprehensive counseling and advisement to prospective and enrolled students regarding federal and state financial aid programs, including Federal Pell Grants, FSEOG, TEACH Grants, Federal Work-Study, and Direct Loan Programs.

• Communicated effectively with students and administrators to resolve enrollment and application discrepancies.

• Conducted detailed outreach to prospective and continuing students through phone calls, emails, and written communications.

• Assisted students with resolving problems related to federal and state program applications, electronic loan transmission processes, and corrections.

• Evaluated and processed special circumstances and petitions for independent status requests to determine eligibility for federal programs.

• Supervised caseload of first-time offenders in pre-trial diversion to address and support the unique needs of the clients.

• Built solid and trusting rapport with youth and families, fostering trust and communication to meet case needs.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated and facilitated interventions with clients and service professionals.
• Partnered with targeted support organizations, programs, and community resources as alternatives to juvenile detention.
• Assisted clients and walk-ins in need of emergency assistance and referred them to appropriate resources.
• Conducted one-on-one interviews with youth to provide appropriate resources for their success.
• Monitored clients' progress and tracked client services to provide appropriate interventions.
• Documented data and completed accurate updates to case records.
• Managed spreadsheets for the MARC department and Calcasieu Parish School Board to track school referrals for vaping, fistic encounters, truancy, & behavioral issues.

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Answered central telephone system and directed calls accordingly.

• Maintained confidentiality of information regarding clients and company.

• Maintained visitor log for entering and leaving facility for security purposes.

• Responded quickly to incidents and assessed active situations for security concerns.