Megan Walker
Slidell
Summary
Experienced in transitioning from technician to store manager in the mechanical industry. Proficient in mentoring new managers with diverse backgrounds and minimal prior knowledge. Recognized for building strong relationships with customers and colleagues, regardless of background or experience level.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Pep Boys
06.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and exhibiting excellent customer devotion
- Built and maintained a strong customer base through exceptional relationship-building skills resulting in repeat business and referrals
- Demonstrated extensive knowledge of automotive products, features, and benefits to effectively communicate value propositions to customers
- Provided guidance and support to team members, addressing any issues or concerns that arose
- Monitored team performance and implemented improvement plans to enhance efficiency and effectiveness
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Store Manager
Take 5 Oil Change
05.2021 - 07.2023
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed a team of 10 or more employees, providing training, coaching, and performance evaluations to exceed high levels of productivity and customer satisfaction
- Enforced compliance with policies, procedures, and safety regulations at all times
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
- Performed oil changes and routine maintenance on vehicles, ensuring proper lubrication and functionality of engines
- Exceeded daily sales goal and activities of $5,000-$8,000 per day.
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
Order Picker Temp
Frito-lay, PepsiCo
03.2021 - 03.2021
- Efficiently selected and prepared customer orders for shipment, ensuring accuracy and timeliness
- Collaborated with team members to prioritize tasks and meet daily loading/unloading goals
- Assisted in the coordination of shipping schedules, optimizing efficiency and minimizing delays
- Implemented quality control measures to ensure that products met company standards before shipment
- Packed outgoing orders securely using appropriate packaging materials based on product specifications
- Fulfilled customer orders accurately by picking/packing items according to order details/instructions
Stocker
Walmart
08.2020 - 01.2021
- Received, unpacked, and organized incoming merchandise shipments to guarantee accurate inventory management
- Performed regular inventory audits to identify discrepancies and implement corrective measures
- Collaborated with sales associates to replenish merchandise on the sales floor in a timely manner
- Utilized handheld devices or computer systems to update inventory records and track stock levels accurately
- Implemented efficient shelving strategies based on product popularity and seasonality for improved accessibility
- Resolved customer complaints regarding damaged merchandise promptly and effectively
- Assisted in conducting physical inventories at scheduled intervals for accurate record-keeping purposes
Deli Shift Leader
Jubilee foods
09.2018 - 08.2020
- Collaborated with team members to efficiently fulfill customer orders during peak hours while maintaining high standards of food presentation
- Sliced meats, cheeses, vegetables using commercial-grade slicers in precise portions for consistent product quality
- Prepared and cooked a variety of deli meats, cheeses, salads, and sandwiches according to customer preferences
- Operated deli equipment such as slicers, grills, ovens, and fryers in a safe manner
- Provided excellent customer service by taking accurate orders, answering questions about menu items, and making recommendations
Cashier/Customer Service
McDonald's
06.2019 - 08.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Suggested alternative products when requested items were out of stock
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
Education
GED - undefined
North Shore Community College
Slidell, LA08.2018
Skills
- Sales (4 years)
- Cash handling (6 years)
- Mechanical knowledge (4 years)
- Business management (5 years)
Certification
- Driver's License
- May 2019 to March 2025
- Non-CDL Class C
Assessments
- Outside sales — Proficient
- February 2021
- Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Full results: Proficient
- Management & leadership skills: Impact & influence — Proficient
- November 2023
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Work style: Reliability — Proficient
- February 2024
- Tendency to be reliable, dependable, and accountable at work
- May 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Automotive maintenance — Proficient
- January 2023
- Knowledge of vehicles, vehicle maintenance, and repairs
- Sales fit — Proficient
- April 2022
- Measures the traits that are important for success in sales positions
- Supervisory skills: Motivating & assessing employees — Proficient
- September 2021
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Inside sales — Proficient
- January 2021
- Business math — Proficient
- September 2024
- Using basic math to solve problems in a business context
- Filing & organization — Proficient
- Arranging and managing information or materials using a set of rules
- Office manager — Proficient
- Scheduling and budgeting
- Basic mechanical knowledge — Proficient
- June 2021
- Understanding and applying mechanical concepts and processes
- Analyzing data — Proficient
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Timeline
Customer Service Advisor
Pep Boys
06.2023 - Current
Store Manager
Take 5 Oil Change
05.2021 - 07.2023
Order Picker Temp
Frito-lay, PepsiCo
03.2021 - 03.2021
Stocker
Walmart
08.2020 - 01.2021
Cashier/Customer Service
McDonald's
06.2019 - 08.2019
Deli Shift Leader
Jubilee foods
09.2018 - 08.2020
GED - undefined
North Shore Community College
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