Meghan L. Fontenot
Lake Charles
Summary
Qualified Shift Lead Manager offering expertise in team leadership, customer service, and operational efficiency. Experience includes overseeing daily operations, managing staff rosters, ensuring excellent customer satisfaction, and maintaining high standards of cleanliness and safety. Strengths encompass strong decision-making skills, problem-solving abilities, along with effective communication and motivational techniques. Past roles have shown significant improvement in team productivity and morale through strategic scheduling and positive reinforcement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Lead/Manager
Walgreens
Lake Charles
09.2019 - Current
- Oversee team members during shifts to ensure operational efficiency.
- Assisted customers with product selection, inquiries, and complaints in a professional manner.
- Address customer complaints promptly, prioritizing exceptional service.
- Facilitate training and development initiatives for team members.
- Provide constructive feedback and coaching to enhance team performance per Walgreens' standards.
- Monitor the performance of staff to ensure that quality standards are met.
- Investigated customer complaints regarding products or services offered by the store.
- Adhere to all health and safety guidelines while managing the shift.
Hotel Supervisor
Golden Nugget Casino
Lake Charles
12.2016 - 09.2019
- Collaborated with front office, housekeeping, and porter staff to ensure timely task completion.
- Inspected room standards to maintain quality and guest satisfaction.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
- Maintained strong relationships with corporate clients by providing excellent customer service.
Assistant Manager
Cracker Barrel Convenience Stores Inc.
Monroe
07.2010 - 12.2016
- Supervised cash handling processes to ensure accuracy of transactions.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
Associate Degree - Applied Sciences, Occupational Studies, Surgical Technology
Career Technical College
Monroe, LA09-2011
Skills
- Team leadership
- Customer service
- Employee training
- Operational management
- Performance monitoring
- Conflict resolution
Certification
• CST eligible, The National Board of Surgical Technology and Surgical Assisting
Phone
Cell, 318-537-6614
Timeline
Shift Lead/Manager
Walgreens
09.2019 - Current
Hotel Supervisor
Golden Nugget Casino
12.2016 - 09.2019
Assistant Manager
Cracker Barrel Convenience Stores Inc.
07.2010 - 12.2016
Associate Degree - Applied Sciences, Occupational Studies, Surgical Technology
Career Technical College