Melanie Broussard
Duson
Summary
Accomplished healthcare leader with over 11 years of experience in operations, patient experience, marketing, clinical support, and practice management. Led teams to improve operational efficiency, enhance patient satisfaction, and strengthen physician referral relationships. Committed to fostering positive workplace cultures and developing high-performing teams while delivering compassionate, patient-centered care.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Director of Operations
The Tooth Booth
Lafayette
03.2026 - Current
- Supervised support staff, managed budgets, coordinated vendor services, and ensured facility maintenance aligned with operational goals.
- Oversaw daily administrative operations, enhancing practice efficiency and effectiveness.
- Supported workflow organization and team accountability, contributing to improved office productivity.
- Maintain a professional, patient-focused environment that supports high standards of care and service.
Central Supply Coordinator
Acadiana Management Group
Lafayette
03.2023 - 03.2026
- Managed the procurement, inventory, storage, and distribution of medical and operational supplies for three healthcare facilities.
- Improved inventory organization and supply availability while reducing delays and shortages.
- Partnered with clinical leaders and vendors to support uninterrupted patient care and daily operations.
- Built strong vendor relationships to ensure timely ordering and cost-effective purchasing.
- Maintained compliance with healthcare regulations and facility standards.
Marketing Director
Acadia Women’s Health
Crowley
02.2018 - 03.2023
- Developed and managed marketing strategies, community outreach events, and departmental budgets to increase practice visibility.
- Established and maintained referral relationships with physicians, emergency departments, hospitals, and community partners, contributing to practice growth.
- Led patient experience initiatives that improved satisfaction, retention, and overall quality of care.
- Implemented core values and service standards that promoted a consistently exceptional patient experience.
- Collaborated with executive leadership and the Office Manager to improve workflow efficiency, daily operations, and patient access.
- Supervised, coached, and developed administrative and clinical support staff while fostering a positive, team-oriented culture.
- Recruited, interviewed, hired, and onboarded employees aligned with the organization’s mission and values.
- Represented the practice in the community, strengthening the organization’s reputation and brand.
Medical Assistant
Oschner Medical Center
Lafayette
08.2014 - 07.2018
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow in busy clinic environment.
Education
Certified Medical Assistant - Medical Assistant
Remington College
Lafayette, LA 01.2018 - 09.2019
Northside High School
Lafayette, LouisianaSome College (No Degree) - Biology
University of New Orleans
New Orleans, LASkills
- Healthcare Operations
- Practice and Office Management
- Workflow optimization
- Process Improvement
- Patient Experience
- Physician Relations
- Vendor Management
- Inventory and Supply Chain Coordination
- Talent acquisition
- Marketing and Business Development
- Community Outreach
- Electronic Medical Records EMR
- Insurance verification
- Microsoft Office Suite
- Leadership and Team Development
- Organizational Leadership
- Customer Service Excellence
- Staff coaching
References
References available upon request.
Timeline
Director of Operations
The Tooth Booth
03.2026 - Current
Central Supply Coordinator
Acadiana Management Group
03.2023 - 03.2026
Marketing Director
Acadia Women’s Health
02.2018 - 03.2023
Certified Medical Assistant - Medical Assistant
Remington College
01.2018 - 09.2019
Medical Assistant
Oschner Medical Center
08.2014 - 07.2018
Northside High School
Some College (No Degree) - Biology
University of New Orleans