Melanie Buisson
Metairie
Summary
Experienced and accomplished office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Overview
21
21
years of professional experience
Work History
Office Administrator
Bubba’s Produce
10.2021 - 05.2025
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Processed high-volume orders accurately to ensure timely fulfillment.
- Collaborated with team members to ensure timely and efficient fulfillment of customer orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Strengthened relationships with key customers through consistent communication regarding their order status, changes, or delays.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods when needed.
Office Manager
Mistretta’s Produce
09.2020 - 10.2021
- Oversaw month end closing activities, ensuring timely preparation of financial statements.
- Streamlined office operations by implementing efficient inventory management systems.
- Coordinated scheduling and logistics for delivery of fresh produce to local clients.
- Mentored staff on best practices for customer service and product handling.
- Processed customer orders accurately using order management systems.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Opened and closed location and monitored to uphold successful operations strategies and maximize business success.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Supervised processing of orders, order tracking and delivery of goods
- Completed weekly payroll for employees.
- Processed invoices and expense reports for accurate financial recordkeeping.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Dental Office Administrator
Eric Hebert, DDS
02.2015 - 05.2020
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained electronic health records for accuracy and compliance with privacy regulations.
- Coordinated insurance verification processes to streamline billing and collections.
- Implemented office policies that improved patient flow and reduced wait times.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly and professionally.
- Coordinated with dental staff to prepare treatment rooms and ensure readiness for patient procedures.
- Maintained accurate patient records using electronic health record systems for efficient data retrieval.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Streamlined office operations by organizing, updating, and maintaining patient files for easy access and retrieval.
- Enhanced the overall patient experience by maintaining a clean, organized reception area with up-to-date informational materials and comfortable seating arrangements.
- Conducted efficient end-of-day processes including closing out cash registers, reconciling payment transactions, and preparing daily reports for management review.
- Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
Dental Office Administrator
Roger Vitter, DDS
10.2013 - 01.2015
- Managed patient scheduling, ensuring optimal use of office resources and minimizing wait times.
- Assisted in insurance verification processes, facilitating smooth claims submissions for patients.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Ensured a clean and sanitary environment for patients by performing routine sterilization of dental instruments and equipment.
- Increased dental practice's productivity by assisting in chair-side procedures as needed.
- Prepared patient x-rays and images for dentist review.
Dental Office Administrator
Louis Ybos, DDS
07.2010 - 09.2013
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Understood dental terminology and insurance breakdowns to communicate with patients.
- Prepared and processed patient referrals and transfer requests.
- Processed dental/medical insurance claims and payments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Waitress
Sunrise on Second St.
02.2010 - 10.2010
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
Personal Lines Assistant/Customer Service Representative
Insurance Marketplace
11.2009 - 02.2010
- Managed client inquiries regarding personal lines insurance policies and coverage options.
- Developed streamlined processes for data entry, reducing errors in client files.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Data Entry
Appraisal Corporation
01.2006 - 07.2007
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Collaborated with appraisers to ensure accurate data collection and analysis of property values.
- Conducted preliminary research on market trends and comparable properties to support appraisals.
- Played a critical role in upholding high ethical standards throughout the appraisal process, adhering to company policies and regulatory requirements.
Accounting Assistant
Brown & Brown Insurance Company
10.2004 - 08.2005
- Processed invoices and expense reports for accurate financial recordkeeping.
- Assisted in month-end closing procedures, ensuring timely completion of tasks.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Bookkeeping
- Scheduling and coordinating
- Computer skills
- Customer service
- Problem resolution
- Professional and courteous
- Team leadership
- Dentrix, Eaglesoft, Quickbooks, and Sage expertise
Timeline
Office Administrator
Bubba’s Produce
10.2021 - 05.2025
Office Manager
Mistretta’s Produce
09.2020 - 10.2021
Dental Office Administrator
Eric Hebert, DDS
02.2015 - 05.2020
Dental Office Administrator
Roger Vitter, DDS
10.2013 - 01.2015
Dental Office Administrator
Louis Ybos, DDS
07.2010 - 09.2013
Waitress
Sunrise on Second St.
02.2010 - 10.2010
Personal Lines Assistant/Customer Service Representative
Insurance Marketplace
11.2009 - 02.2010
Data Entry
Appraisal Corporation
01.2006 - 07.2007
Accounting Assistant
Brown & Brown Insurance Company
10.2004 - 08.2005
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