Melanie Dauzat
Marksville
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
2027
2027
years of professional experience
Work History
Office Manager
Red River Glass
4411 C Coliseum Blvd Alex, LA
01.2021 - Current
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Managed scheduling and coordination of appointments.
- Implemented filing system improvements, reducing retrieval time for documents.
- Trained new administrative staff on company procedures and software applications.
- Resolved customer issues and ensured high-quality service.
Receptionist, Accounts Receivable
Avoyelles Community Health Center
Marksville, LA
2019 - 2021
- Managed incoming calls and greeted patients, ensuring a welcoming environment.
- Processed patient payments and maintained accurate accounts receivable records.
- Assisted with billing inquiries, providing prompt resolutions to enhance patient satisfaction.
- Coordinated appointment scheduling, optimizing clinic workflow and resource allocation.
- Updated patient information in electronic health record systems, ensuring data accuracy and compliance.
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
Receptionist Administrator
Red River Cardiology
Alexandria, LA
2015 - 2020
- Managed multi-line phone system to efficiently direct calls and ensure timely responses.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Processed patient intake forms, ensuring accuracy and compliance with confidentiality standards.
- Maintained organized filing systems for medical records, enhancing retrieval efficiency and data integrity.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Certified Opthalmic Technician
Alexandria Eye & Laser
Alexandria, La
2007 - 2016
- Assisted in performing various diagnostic tests, enhancing patient care experience.
- Maintained accurate patient records using electronic medical record systems.
- Educated patients on pre- and post-operative procedures, improving compliance rates.
- Collaborated with ophthalmologists to streamline workflow and enhance service delivery.
- Trained new staff on equipment operation and patient interaction protocols.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Education
Mircrosoft Word, Excel, Outlook -
LSUA
AlexandriaHigh School Diploma -
Rapides High
Lecompte1987
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Document management
- Bookkeeping
- Clerical support
- Mail handling
- Scheduling
- Inventory control
Timeline
Office Manager
Red River Glass
01.2021 - Current
Receptionist, Accounts Receivable
Avoyelles Community Health Center
2019 - 2021
Receptionist Administrator
Red River Cardiology
2015 - 2020
Certified Opthalmic Technician
Alexandria Eye & Laser
2007 - 2016
Mircrosoft Word, Excel, Outlook -
LSUA
High School Diploma -
Rapides High